What is better Atera or Surfboard? There are lots of Customer Support Software products out there right now. The ideal way to find out which product fits your needs best is to check them side by side. For example, here you can compare Atera and Surfboard for their overall score (9.0 vs. 8.0, respectively) or their user satisfaction rating (100% vs. 93%, respectively).
Additionally, you can examine their individual modules and pricing terms and other helpful data below. When matching products make sure you compare their similar capabilities and mark their differences to have a clearer picture of both deals. Likewise, bear in mind to assess other issues including security, backup, ease-of-use, and helpdesk support.
Currently, the top products in our IT Service Software category are: LiveAgent, Freshservice, Zendesk.
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
Surfboard offers two enterprise pricing plans so teams of varying sizes can find something closer to their needs without paying for unnecessary features.
Starters – £15 monthly per seat
Automatically schedule shifts 8 weeks in advance
Automatically schedule intraday activities
Configure activities to match the way your team works
Share schedules with surfers across mobile and desktop
Scalers – £25 monthly per seat
All features in Starters +
Intelligently scheduled activities to meet forecasted volume
In the event you continue having doubts about which solution will be best in your case it may be a good idea to investigate each service’s social metrics. Such metrics are quite often an indicator of how popular a given software is and how large is its online presence. For instance Atera Twitter account has currently 570 followers. At the same time Surfboard Twitter is followed by 15 users.
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