What is better Atera or Rescue by LogMeIn? To ensure that you purchase the most effective and productive Help Desk Software for your enterprise, you need to compare products available on the market. For example, here it is possible to match Atera’s overall score of 9.0 against Rescue by LogMeIn’s score of 7.4. You can also compare their general user satisfaction: Atera (100%) vs. Rescue by LogMeIn (N/A%).
Moreover, you can review their pros and cons feature by feature, including their terms and conditions and costs. By comparing products you are sure that you pick the right software for your needs. It goes without saying you have to know your particular requirements to realize which solution matches those needs.
Our experts made sure to prepare reviews of all popular IT Service Software services offered out there, but among them these three caught our special attention: Freshservice, LiveAgent, Zendesk.
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.
Rescue by LogMeIn supports integrations with the following business systems and applications:
Salesforce.com
ServiceNow
ConnectWise
BoldChat
Zendesk
Autotask
FreshDesk
BMC Software
Spiceworks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Fuji Xerox, Symantec, Geek Squad, Telenor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.
Both Atera and Rescue by LogMeIn were reviewed by a team of independent B2B experts who conducted a thorough analysis of all core elements of each software. Their total score was calculated with unique SmartScore system which calculates a separate partial score to each component such as: main features, client support, mobile device support, security, user satisfaction as well as reviews in other media. We are aware that useful features are not the only thing crucial to a company so we do our best to pay attention to all facets of a software before calculating its final score.
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