What is better Atera or Observium? Reviewing products for the top Network Management Software does not always have to be hard. On our review platform, you can easily match Atera and Observium and promptly analyze their unique elements. We allow you to examine their features, supported devices, support service, pricing, terms, and more.
It's also possible to examine their overall score (9.0 for Atera vs. 7.8 for Observium) and overall customer satisfaction level (100% for Atera vs. N/A% for Observium). Take your time and assess your leading alternatives and discover which one is best for your company. Similarly, you have to assess the software company’s business viability; can they be relied upon and will they still be operating in a few years time?
Those of you who don't have much time or want a IT Service Software advice from our team may want to examine these top choices for this year: Freshservice, LiveAgent, Zendesk.
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
Alongside its free edition called Observium Community, Observium offers an enterprise pricing plan which is available through annual subsciption. This plan gives you the opportunity to enjoy the benefits of using the Observium Professional edition which include rapid access to security and bug fixes as well as new features.
In addition, Observium offers support and professional services that you can include in the plan. Here are details of each edition:
Observium Community
Free
Best for small non-critical deployments, home use, evaluation or lab environments.
Distributed via 6-monthly .tar.gz releases under the QPL Open Source license.
The Community Edition receives updates and new features on a 12 to 6-monthly release cycle.
Features:
Six-monthly releases
Full autodiscovery of supported devices and metrics
Network mapping through discovery protocols
Automatic recognition of hundreds of devices
Observium Professional
£200/yr.
Best for service provides and enterprise deployments and can be supplied with support and professional services options.
Distributed via an SVN-based release mechanism, providing rapid access to security and bug fixes, and new features.
The Professional Edition recieves daily bug fixes, security updates and new features.
Features:
Realtime software updates and fixes
Six-monthly releases
Full autodiscovery of supported devices and metrics
Network mapping through discovery protocols
Automatic recognition of hundreds of devices
Rule-based automatic grouping
Threshold & State Alerting system
Traffic accounting system
IP SLA, Pseudowire and Class-based QOS metrics
Enhanced and additional device and MIB support
RESTful API
Support And Service Options
Support
Support Subscription (2 hour minimum) – £200
Support Subscription (10 hours) – £900
Additional Support per hour – £100
Additional Support 10 hour block – £900
Support subscriptions require and can be purchased alongside an Observium Professional subscription.
Service
Feature Development per day – £1000
Basic Installation (2 hour minimum) – £200
Installation additional hour – £100
For more information about Observium’s professional services, please send an email to adama@observium.org.
Observium supports integration with the following third-party applications and application collectors:
Collectd
Munin
Smokeping
RANCID
Apache
BIND
DRBD
Memcached
MySQL
NFS
Syslog
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
TechOptics, Inc., Yahoo, Queensland Governmentf
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A low-maintenance and intuitive network monitoring platform designed for service providers, enterprises, and organizations; enabling them to automatically discover devices on their network infrastructure, collect network health and performance data, visualize configurations and metrics, and track and bill customer bandwidth usage.
No Network Management Software will be able to solve all the requirements of a business. Even though core functionalities of Atera and Observium should matter you should also thoroughly explore the integrations provided by a given app. Very often your team will already be using other types of B2B software in your company and it’s always wiser to choose software that integrate well with each other. That way you will be able to be certain of a smooth transfer of information between your teams and services, which can considerably reduce time spent on migrating between one app and the next.
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