What is better Atera or HaloITSM? A good way to find the appropriate Customer Support Software product for your business is to match the solutions against each other. Here you can compare Atera and HaloITSM and see their capabilities compared contrastively to help you pick which one is the better product.
Similarly, you can examine their overall ratings, such as: overall score (Atera: 9.0 vs. HaloITSM: 8.0) and user satisfaction (Atera: 100% vs. HaloITSM: 95%). Check their varying features and similarities and see which one outperforms the other. Similarly anticipate the state of how your business will look like in the future; will your company outgrow the app in the next 3-5 years?
People who don't have much time or want a IT Service Software advice from our experts might want to examine these top choices for this year: Zendesk, Freshservice, LiveAgent.
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
HaloITSM provides various pricing options for companies and teams to choose from. It also offers an enterprise pricing plan designed for organizations that need a higher level of ITSM expertise to achieve their goals. Here are the details:
The IT System 10 Agents – £65/user/month; 25 Agents – £59/user/month; 50 Agents – £55/user/month; 100 Agents – £49/user/month; 200 Agents – £45/user/month; 500 Agents – £35/user/month.
You don’t want exclusively a broad array of functionalities and flexible pricing from a credible Customer Support Software. Almost as important as key features is a quality customer support. You want to ensure that if you have any questions about Atera or HaloITSM, or you run into a problem, or maybe you’ll need to ask for a specific revision or feature useful to your team you can rely on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are offered. What is more, it’s a significant advantage if you are able to benefit from individual training or at the very least a knowledge base you can use.
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