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Compare Atera vs BOSSDesk

What is better Atera or BOSSDesk? Comparing products to find the best IT Asset Management Software need not be hard. On our review platform, we enable you to match Atera and BOSSDesk and immediately evaluate their distinct features. We allow you to examine their uniqe benefits, supported devices, support service, pricing rates, terms, and much more.

You may also review their overall score (9.0 for Atera vs. 7.3 for BOSSDesk) and overall customer satisfaction level (100% for Atera vs. N/A% for BOSSDesk). Spend some time and compare your top choices and discover which one is right for your company. Similarly, you have to consider the software vendor’s business viability; can you count on them and will they still be operating in the future?

In case you you have to quickly decide on the more reliable IT Service Management Software according to our experts we recommend you check out the following services: Freshservice, LiveAgent, Zendesk.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Monitoring and Management (RMM)
  • Professional Services Automation (PSA)
  • Best-in-class Remote Access
  • Mobile Technician Management
  • Billing and Invoicing
  • Benchmarks
  • Reporting and Analytics
  • Real time alerts
  • IT automation
  • Custom scripting
  • Contracts and SLA
  • Service Desk
  • Patch Management
  • Mobile View
  • Chat and File Transfer
  • Help Desk and Ticketing
  • Contracts and Services Management

Pricing Info

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nano Geek, PC4Less, Microtek Solutions

Integrations

Atera integrates with the following business systems and applications:

  • Webroot
  • Ninite Pro
  • Warranty Master
  • IT Glue
  • TeamViewer
  • Screenconnect
  • Zapier
  • QuickBooks Online
  • QuickBooks Desktop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together.

Company Email

info@atera.com

Contact No.

Company's Address

Atera Networks Ltd.
244 Madison Avenue, New York
NY, 10016-2417
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud-based IT service management
  • Native Android and iOS apps
  • ITIL aligned
  • Incident tracking and management
  • Email-to-tickets
  • Task scheduling
  • Timesheet tracking
  • SLA management
  • User feedback and surveys
  • Email notifications
  • Problem management
  • Root-cause analysis
  • Ticket grouping
  • Problem tracking
  • Approvals management
  • Change management
  • Risk mitigation
  • Change planning and tracking
  • Rollout and rollback specification
  • Asset management
  • Configuration Management Database
  • Auto discovery
  • Active Directory
  • Hardware and software inventory
  • Vendor and contract management
  • PO management
  • Asset lifecycle management
  • Service catalog
  • Dashboard and reporting
  • Customizable dashboard widgets
  • Advanced search
  • Data export
  • Self-service portal and knowledge base
  • Configuration and tools

Pricing Info

BOSSDesk offers the following SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.

Essential: $19/agent/month, assets @ 20 cents/asset/month

  • Dashboard
  • CMDB
  • Agentless Asset Discovery
  • Incident Management
  • Self Service Portal
  • Knowledge Base
  • Unlimited End Users
  • Role-Based Security
  • Reporting
  • SSL/TLS Security

Professional: $29/agent/month, , assets @ 20 cents/asset/month

  • Essential features plus
  • Service Catalog
  • SLA Management
  • Automatic Ticket Routing
  • Remote Tools
  • Mobile Apps

Enterprise: By quote, assets @ 20 cents/asset/month

  • Professional features plus
  • Problem Management
  • Change Management
  • Purchase Management
  • Contract Management
  • Vendor Management
  • Ticket Survey
  • Software Deployment
  • API Access

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Google fiber. Hooters, Delta Dental

Integrations

BOSSDesk integrates with the following business systems and applications:

  • BOSSDesk API
  • Bomgar
  • Dell Warranty Check
  • HP warranty check
  • TeamViewer
  • Password Reset

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Always-on IT asset management solution that streamlines processes and reduce costs related to installing and maintaining IT infrastructure

Company Email

sales@boss-solutions.com

Contact No.

Company's Address

BOSS - Business Oriented Software Solution
350 Research Court, Suite 110
Norcross, GA 30092

If you are still having doubts about which software will be best in your case it might be a sensible idea to check out each service’s social metrics. Such metrics are usually a sign of how popular a given app is and how big is its online presence. For instance Atera Twitter account has currently 570 followers. At the same time BOSSDesk Twitter is followed by 367 people.

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