Compare RAPIDSPIKE vs. Amity

The best Customer Experience Management Software is a solution that can tackle your company’s unique needs. You can determine which choice is best suited for your industry if you assess different products before you decide which one is the best. For example, Amity and RAPIDSPIKE are scored at 8.2 and 7.0, respectively, for total quality and performance. Similarly, Amity and RAPIDSPIKE have a user satisfaction rating of 96% and 92%, respectively, which shows the general response they get from customers. Better yet, get in touch with a regular user of the software and ask for their opinion regarding the software in question. At the moment, the most popular solutions in our Customer Experience Management Software category are: Yotpo, Contactually, Qualtrics CX.





RAPIDSPIKE screenshot Amity screenshot
Pricing Page

Total Score

Our Score

7.0 ?

Our Score

8.2 ?

Customer Experience

Customer Experience

Customer Experience

92% ?

Customer Experience

96% ?




by quote

Price Scheme

Price Scheme

Free | Monthly payment | Quote-based Quote-based
Detailed Review

Detailed Review

General Description

General Description

Advanced website monitoring platform for real-world performance data of critical websites and application processes.
Amity provides the world’s most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness.
Quick Links
Pricing Page

Pricing Page

Learn more about RAPIDSPIKE pricing Learn more about Amity pricing
Contact Email

Contact Email
Popular Clients

Popular Clients

Samsung, NETFLIX, Fujitsu Tracckr, LeanPlum, ExpertFile
List of Features

List of Features


  • Notifications
  • Multi-user accounts
  • Live, Multi-device dashboards
  • Public status pages
  • Global server network
  • Crisis escalation
  • Scenic backgrounds during downtime
  • Configurable data period
  • Critical process monitoring
  • Browser-based simulation
  • Performance thresholds
  • IP Addresses Geo-mapping
  • Error detection
  • Benchmarking
  • Key process visualization
  • Waterfall view of resources
  • Live data
  • Per-page traffic analysis
  • Website scanner
  • SSL Cipher monitor
  • Internal app messaging
  • Google safe browsing monitor
  • Alexa monitor
  • SEO statistics
  • Graphical reports
  • League tables
  • Raw data
  • Monthly summary


  • Easy to use
  • Quick implementation
  • Individual customer dashboards
  • Streamlined and consistent customer experience
  • Makes you well informed
  • Understand your customer’s actions
  • Action playbooks (automated workflows)
  • Effective dashboards
  • Track real-time customer adoption
  • Influence customer outcomes
Devices Supported

Devices Supported

Windows Mobile
Contact Phone

Contact Phone

Pricing Info

Pricing Info

RAPIDSPIKE offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

Basic: Free

  • Unlimited alerts
  • Uptime monitors
  • Fixed Global monitoring network
  • Detailed reporting
  • 5-60 minutes checks

Professional: £18.95 +VAT/month

  • Basic features plus
  • Advanced monitors and alerts
  • Global monitoring
  • Up to 3 user accounts
  • 150 uptime monitors
  • 1-60 minute uptime checks
  • TV mode
  • Public status pages

Enterprise: Starting from £82.95 +VAT/month

  • Professional features plus
  • Performance monitors
  • Advanced alerts
  • On-demand global monitoring
  • 500 uptime monitors
  • Unlimited user accounts
  • Managed site analysis
  • Technical account manager
  • API access
  • Phone support

Contact Amity for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Languages Supported

Languages Supported

English English
Supported Integrations

Supported Integrations

RAPIDSPIKE offers the following connectivity options:

  • RESTful JSON API (only for enterprise package)
  • Slack
  • Google Analytics
  • Webhooks
  • PagerDuty

Amity integrates with the following business systems and applications:

  • Act-On
  • Amazon Redshift
  • AskNicely
  • Base CRM
  • Box
  • Capsule CRM
  • ChargeBeeChargify
  • Delighted
  • Desk
  • Dropbox
  • FreshBooks
  • Freshdesk
  • Gmail
  • Google Apps
  • Google Analytics
  • Google BigQuery
  • Harvest
  • Help Scout
  • Highrise
  • HubSpot
  • Infusionsoft
  • Intacct
  • Intercom
  • JIRA
  • MailChimp
  • Marketo
  • MS Dynamics
  • Mixpanel
  • Netsuite
  • MS Office 365
  • QuickBooks
  • Salesforce
  • Recurly
  • SurveyMonkey
  • Wave
  • Xero
  • Wootric
  • Zendesk
  • Zoho CRM
  • Zuora
  • Typeform
  • Stripe
  • Sugar CRM
Vendor's Address

Vendor's Address

The Round Foundry Media Centre, Foundry St
United Kingdom
111 Richmond St W, Suite 500
Toronto, ON, M5H 2G4
Available Support

Available Support

Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives



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In case you are still having doubts about which solution will work best for your company it might be a sound idea to examine each service’s social metrics. Such metrics are quite often a way to see how popular every software is and how big is its online presence. For instance Amity Twitter profile has currently 323 followers. At the same time RAPIDSPIKE Twitter is followed by 790 people.