What is better ALVAO or ProProfs Knowledge Base? The ideal Customer Support Software is a solution that can address your company’s specific needs. It is possible to identify which solution works really with your enterprise if you assess numerous products before you decide which one is the best.
For example, ALVAO and ProProfs Knowledge Base are scored at 8.7 and 8.5, respectively, for overall quality and performance. Likewise, ALVAO and ProProfs Knowledge Base have a user satisfaction rating of 96% and 100%, respectively, which indicates the general feedback they get from customers. Even better, talk to an existing user of the software and solicit their opinion about the solution in question.
We know that not all businesses have enough time to test dozens of different solutions, so we created a list of suggestions that you may find useful. Our top selections for the IT Management Software category are: Norton Security, monday.com, aqua cloud.
ALVAO is an IT service management and enterprise service management platform that helps Microsoft business users enhance productivity while improving processes.
ProProfs Knowledge Base offers two packages – Business and Enterprise. Prices vary mainly based on the number of pages users get when they create their own knowledge base. Customers can also opt for monthly or annual billing.
Business
Unlimited Authors, Sites & Users
Integrations
Single Sign-On
Email and Phone Support
20 Pages – Free
40 Pages – $9/month (monthly) or $18/month (annually)
100 Pages – $40/month (monthly) or $36/month (annually)
200 Pages – $80/month (monthly) or $73/month (annually)
500 Pages – $150/month (monthly) or $137/month (annually)
1,000 Pages – $300/month (monthly) or $274/month (annually)
2,000 Pages – $500/month (monthly) or $458/month (annually)
5,000 Pages – $700/month (monthly) or $641/month (annually)
10,000 Pages – $1,000/month (monthly) or $916/month (annually)
Enterprise
All Business Plan Features
White Label
Merge Tags
Workflow Approvals
Tooltips, Lightboxes & Pop-ups
Enterprise Security
Vault
Premium Support
20 Pages – $10/month (monthly) or $9/month (annually)
40 Pages – $20/month (monthly) or $18/month (annually)
100 Pages – $50/month (monthly) or $45/month (annually)
200 Pages – $100/month (monthly) or $91/month (annually)
500 Pages – $170/month (monthly) or $155/month (annually)
1,000 Pages – $350/month (monthly) or $320/month (annually)
2,000 Pages – $600/month (monthly) or $549/month (annually)
5,000 Pages – $900/month (monthly) or $824/month (annually)
10,000 Pages – $1,300/month (monthly) or $1,191/month (annually)
ProProfs Knowledge Base supports integration with the following business systems and applications:
Zendesk
Desk.com
Freshdesk
Google Analytics
Google Fonts
Google Translate
LiveChat
Olark
SnapEngage
Wufoo
Tidio Chat
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco, Harvard University, Yale University
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ProProfs Knowledge Base is a robust, comprehensive online knowledge management solution that helps you manage and distribute employee and company knowledge. Designed to help HR professionals and managers, it allows you to build up a collective organization-wide knowledge base. The system is compatible with different file types and devices.
When you choose a software that you are sure will be an actual asset for your company you shouldn’t just focus on what reviewers have to say about it. Very often personal experience with the product will vary, depending on specific goals and work processes. This is why in our reviews we also offer our User Satisfaction Rating for every solution to give you an immediate overview of how real users of ALVAO and ProProfs Knowledge Base estimate their contact with the solution. Our algorithm is based on advanced analysis of product appearances on other sites, social media and blogs, so you are going to get a complete and credible overview of what other customers think about each app. In this case ALVAO has a total satisfaction rating at 96% while for ProProfs Knowledge Base 100% of people claim they had a positive experience with it.
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