What is better ALVAO or CloudTalk? Selecting the most appropriate Customer Support Software for your company is complicated with so many functions, options, and offers to check. But, relying on our review platform will make it possible for you to streamline the selection steps by reading all key software in a single place.
For instance, you can match ALVAO and CloudTalk for their tools and overall scores, namely, 8.7 and 8.5, respectively. Likewise, you can check which product has higher general user satisfaction rating: 96% (ALVAO) and 100% (CloudTalk) to determine which one is the better option for your organization. Don’t just buy the solution with the cheapest price, but the software that has the best value.
We realize that not all companies have enough time to scrutinize a large number of different services, so we prepared a list of suggestions that you may find useful. Our top choices for the IT Management Software category are: Norton Security, aqua cloud, monday.com.
ALVAO is an IT service management and enterprise service management platform that helps Microsoft business users enhance productivity while improving processes.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
All the data, details and reviews that we offered in this table were collated from official company pages, promotional resources available online, actual experience from real clients as well as our own hands-on use of each service by a professional reviewer. We pay a lot of attention to thoroughly study each product, so we not only analyze it internally, but we also correlate our results with opinions of other members from the B2B community.
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