Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multilingual Support
- Emotional Intelligence
- Interaction Responses
- Learning and Adaptability
- Complex Query Handling
Pricing Info
Pricing Info
AIChatbot offers different pricing plans for various business scales. Contact the vendor to get started.
Basic – $19/month
- Supports PDF, CSV, TXT, DOCX, etc.
- 1 chatbot
- 2,000 message credit/month
- AI email responder
- 8MB storage per bot
- 100 web pages
- Embed on unlimited websites
- Capture leads
- API Access
- Analytics
- WhatsApp integration coming soon
Standard – $49/month
- Everything in Basic Plan+
- 2 chatbots
- 5,000 message credit/month
- 16MB storage per bot
- 1000 web pages
- Team access
- Choose GPT-4
Premium – $99/month
- Everything in Standard Plan+
- 5 chatbots
- 10,000 message credit/month
- 2,500 web pages
- 32MB storage per bot
Elite – $399/month
- Everything in Premium Plans+
- 40,000 message credits/month included (Messages over the limit will use your OpenAI API Key)
- 10 chatbots
- API Access
- Remove AIChatbot
- branding
- 10,000 web pages
- 64MB storage per bot
Integrations
Integrations
AIChatbot seamlessly integrates with various platforms, such as:
- WordPress
- Shopify
- Open AI
- Slack
- Facebook Messenger
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
AIChatbot is a customer service chatbot that uses AI to understand your business needs and resolve support inquiries.
Company Email
Contact No.
Company's Address
Pelrio Analytica
Brescia, Lombardia
Italy
AIChatbot Comparisons
Popular AIChatbot Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
Popular Freshdesk Omni Alternatives
If you are still having doubts about which app will work best for your business it might be a sound idea to examine each service’s social metrics. These metrics are usually a sign of how popular a given software is and how large is its online presence. For example, in case of Facebook AIChatbot has 9 likes on their official page while Freshdesk Omni profile is liked by 0 people.
Page last modified