Compare 3CX vs CallTrackingMetrics 2025

3CX

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

3CX

List of Features

Hosted, On-Premise or in Private Cloud
Plug and Play With IP Phones, Gateways & SIP Trunks
Website Live Chat plugin
Answer Facebook and WhatsApp messages from 3CX
Unified Communications Made Easy
See Presence of Colleagues
Instant Messaging / Text Chat
WebRTC Web Conferencing
Save Time & Money with Feature-Rich Web Conferencing
Cut Travel Costs
Slash Phone Bills and Communications Costs
Free Interoffice Calls
Cheaper Call Costs for Customers using DID and IP Telephony
No Per Extension Licensing, One Low Price Per PBX
Click To Call and CRM Integration
Automatic Phone Number Detection
Call Directly from CRM
Configurable Extension
Android and iOS VoIP Clients
Free forever for up to 10 users

Pricing Info

3CX offers several SMB and enterprise pricing plans for all users to choose from. The plans are can be availed either through annual subscription or perpetual licensing, and the pricing varies based on the edition/version you’ll purchase and the number of simultaneous calls you need.

Normally, 1 simultaneous call per 3-4 extensions is sufficient and required. So, if your company has 50 extensions you need to purchase a plan or call license dedicated to 16 simultaneous calls. In addition, if you choose to avail the system through perpetual licensing, you need to subscribe to a yearly maintenance plan and pay for its corresponding maintenance fee.

You can also upgrade to increase the number of simultaneous calls you can handle in the edition/version you purchased (capacity upgrade) or change to another version (version upgrade). Please visit 3CX’s official website to check the upgrade pricing. Meanwhile, here are the details for 3CX’s SMB and enterprise pricing plans:

3CX Annual License/Subscription Plans

3CX StartUP – Perpetually free for up to 10 users

Hosted on Cloud
1 Ring Group
1 Auto Attendant
3CX Talk / Meet Links
Mobile & Desktop Apps
Video Conferencing
(Up to 25 participants)
Team Messaging
Live Chat
WhatsApp Integration

3CX StartUP Pro – 10 users $175 (annual license)
3CX StartUP Pro – 20 users $275 (annual license)

3CX StartUP Pro for 11 or more users includes:

Everything in Free plus…
Choose SIP Trunk
Multi-level IVR
Call Queues
Busy Lamp Field (BLF)
Voicemail-to-text
Holiday & Business Hours Routing
Call & Chat Reporting
Listen in, Whisper, Barge in

Annual License 4 Simultaneous Calls Pro – $145
Annual License 4 Simultaneous Calls Enterprise – $180

Annual License 8 Simultaneous Calls Pro – $265
Annual License 8 Simultaneous Calls Enterprise – $325

Annual License 16 Simultaneous Calls Pro – $595
Annual License 16 Simultaneous Calls Enterprise – $735

Annual License 32 Simultaneous Calls Pro – $1,195
Annual License 32 Simultaneous Calls Enterprise – $1,475

Annual License 64 Simultaneous Calls Pro – $2,395
Annual License 64 Simultaneous Calls Enterprise – $2,955

Annual License 128 Simultaneous Calls Pro – $4,945
Annual License 128 Simultaneous Calls Enterprise – $6,100

To learn more about other simultaneous call pricing plans, visit the site.

Pro Plan features include:

Hosted in your Private Cloud: Amazon, Google, Azure
Microsoft 365 Integration
CRM Integration
Call Queues
Auto Attendant
Voicemail Transcription
Chat & Call reports
Call Recording
Listen in, Whisper, Barge in
Hot Desking
SMS & MMS
Video Conferencing
(Up to 100 participants)
Live Chat
WhatsApp Integration
Hotel PBX
Call Flow Designer

Enterprise Plan features have:

Everything in PRO plus…
Skill-based Routing
Start / Stop Call Recording Rights
Video Conferencing
(Up to 250 participants)
Custom IP Phone Logo

Learn more about 3CX pricing

Integrations

3CX

Integrations

3CX integrates with the following property management systems, hotel software solutions, CRM tools, communications systems, and other third-party applications:

Microsoft Outlook
Salesforce
Microsoft Dynamics
Act!
Google Contacts
MS Exchange
Office 365
Exact
Freshdesk
Datev
Zendesk
Nutshell
Vtiger
EBP
InnQuest roomMaster 2000
Fidelio-Opera
MICROS-Fidelio
Fidelio
Protel
Brilliant Hotelsoftware
Ascendview Monitoring Solutions
Acarda Outbound Call Center
Deerfield.com
JBHworks
MDLsolutions Dialer
Tenfold
VoIPTools
WatchGuard

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

McDonald's, Harley Davidson, Pepsi

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A software-based and open standards IP PBX phone system that enables organizations and companies to leverage their existing IP phones, softphones, gateways, and SIP trunks; set up a unified communications solution on any environment, boost agent productivity, easily host webinars and online meetings from a web browser, enhance mobile communications, and reduce telco costs.

Company Email

info@3cx.com

Contact No.

+357 22 444 032

Company's Address

3CX
1, 28th October Avenue
303 Engomi Business Center, 2414 Nicosia
Cyprus

3CX Comparisons

Name

Comparision

3CX vs Zendesk Chat 2025

3CX vs Pipedrive 2025

3CX vs Acumatica 2025

3CX vs Vivantio 2025

3CX vs Salesforce Service Cloud 2025

3CX vs NinjaOne (Formerly NinjaRMM) 2025

3CX vs Zendesk 2025

3CX vs VIZOR 2025

3CX vs LiveChat 2025

3CX vs Acefone 2025

Popular 3CX Alternatives

Product Name

Score

3CX Best Alternatives for 2025 9.0

3CX Best Alternatives for 2025 8.8

3CX Best Alternatives for 2025 8.5

3CX Best Alternatives for 2025 7.5

CallTrackingMetrics

NOAWARDS
YET

SmartScore™

8.3

User Satisfaction

90%

Pricing:

Starting from $19.50

CallTrackingMetrics

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

CallTrackingMetrics

List of Features

Conversation Analytics
Keyword Spotting
Marketing Call Tracking
Geo Contact
Call Management
Smart Routing
Call Center
Call Security

CallTrackingMetrics

Pricing Info

CallTrackingMetrics Essentials Plan

Basic Call Tracking For Businesses
$19.50 Per Month – Monthly Subscription Fee
$ 2.50 Per Month – Local Numbers
$ 4.50 Per Month – Toll Free Numbers
$ 0.045 Per Minute – Local Inbound
$ 0.065 Per Minute – Toll Free Inbound
$ 0.050 Per Minute – Outbound Calls
$ 0.018 Per Text
Unlimited Users
Various User Access Levels
API Access
Local & Toll Free Tracking Numbers in 40 Countries
Record Calls
Port Numbers (USA/CA Only)
Track Online Or Offline Advertising Channels
Calls Matched to Website Visitor And Ad Click
Call Whispers
Forward Calls To Landline. Mobile, Or Softphone
Route Calls By Schedule
Route Calls By IVR
Virtual Voicemail Boxes
Conference Calls
Score, Convert, and Tag Calls
Call Scripts
Softphone
Call Tracking Reports By Advertisement Source
Calls By Keyword, Ad Group, Or Campaign
Call Center Reports
ROI Reporting
Call Notifications
Google Analytics Integration
Google AdWords Integration
WordPress Integration
Zapier Integration
Kissmetrics Integration
Live Listen – $ 0.01
Call Insights Premium Caller ID – $ 0.20
Spam Detective – $ 0.02
Transcriptions With Keyword Spotting – $ 0.08
Call Encryption – $ 0.01
FormReactor Embeddable Forms
Forms Trigger Phone Calls And Notifications
Receive/Send Text Messages/Multimedia
Text Notifications

CallTrackingMetrics Advanced Plan

Call Center and Agency Features
$ 99.00 Per Month – Monthly Subscription Fee
$ 1.50 Per Month – Local Numbers
$ 2.25 Per Month – Toll Free Numbers
$ 0.035 Per Minute – Local Inbound
$ 0.050 Per Minute – Toll Free Inbound
$ 0.029 Per Minute – Outbound Calls
$ 0.013 Per Text
Unlimited Users
Various User Access Levels
API Access
Agency Account Structures
Local & Toll Free Tracking Numbers in 40 Countries
Record Calls
Port Numbers (USA/CA Only)
Track Online Or Offline Advertising Channels
Calls Matched to Website Visitor And Ad Click
Call Whispers
Geo Contact
Forward Calls To Landline. Mobile, Or Softphone
Route Calls By Schedule
Route Calls By IVR
Virtual Voicemail Boxes
Conference Calls
Score, Convert, and Tag Calls
Call Scripts
Softphone
Smart Routing
Geo Routing
Call Queues
Post Call Agent Survey
Hold Patterns (Music,Voiceover, etc.)
Auto Dialer
Call Tracking Reports By Advertisement Source
Calls By Keyword, Ad Group, Or Campaign
Call Center Reports
ROI Reporting
Call Notifications
Agency Reporting
Real-time Agent Dashboard
Custom Fields
Google Analytics Integration
Google AdWords Integration
WordPress Integration
Zapier Integration
Kissmetrics Integration
Optimizely Integration
HubSpot Integration
Salesforce Integration
Stripe Integration
CAKE Integration
Marin Integration
Marketo Integration
Kenshoo Integration
Unbounce Integration
Bizible Integration
Maxymiser Integration
Aquisio Integration
Live Listen – $ 0.00
Call Insights Premium Caller ID – $ 0.12
Spam Detective – $ 0.01
Transcriptions With Keyword Spotting – $ 0.05
Call Encryption – $ 0.005
Agency White Labeling – $99 one time setup and $49 Per Month
FormReactor Embeddable Forms
Forms Trigger Phone Calls And Notifications
Receive/Send Text Messages/Multimedia
Text Notifications
Schedule Bulk Text Messaging

CallTrackingMetrics Elite Plan

Customized For High Volume Customers
Contact CTM Sales For Pricing Details
Unlimited Users
Various User Access Levels
API Access
Agency Account Structures
Local & Toll Free Tracking Numbers in 40 Countries
Record Calls
Port Numbers (USA/CA Only)
Track Online Or Offline Advertising Channels
Calls Matched to Website Visitor And Ad Click
Call Whispers
Geo Contact
Forward Calls To Landline. Mobile, Or Softphone
Route Calls By Schedule
Route Calls By IVR
Virtual Voicemail Boxes
Conference Calls
Score, Convert, and Tag Calls
Call Scripts
Softphone
Smart Routing
Geo Routing
Call Queues
Post Call Agent Survey
Hold Patterns (Music,Voiceover, etc.)
Auto Dialer
Call Tracking Reports By Advertisement Source
Calls By Keyword, Ad Group, Or Campaign
Call Center Reports
ROI Reporting
Call Notifications
Agency Reporting
Real-time Agent Dashboard
Custom Fields
Google Analytics Integration
Google AdWords Integration
WordPress Integration
Zapier Integration
Kissmetrics Integration
Optimizely Integration
HubSpot Integration
Salesforce Integration
Stripe Integration
CAKE Integration
Marin Integration
Marketo Integration
Kenshoo Integration
Unbounce Integration
Bizible Integration
Maxymiser Integration
Aquisio Integration
Live Listen – customized
Call Insights Premium Caller ID – customized
Spam Detective – customized
Transcriptions With Keyword Spotting – customized
Call Encryption – customized
Agency White Labeling – customized
FormReactor Embeddable Forms
Forms Trigger Phone Calls And Notifications
Receive/Send Text Messages/Multimedia
Text Notifications
Schedule Bulk Text Messaging

Learn more about CallTrackingMetrics pricing

CallTrackingMetrics

Integrations

CallTrackingMetrics supports the following integrations:

Google Analytics
Google AdWords
WordPress
Zapier
Kissmetrics
Optimizely
HubSpot
Salesforce
Stripe
CAKE
Marin
Marketo
Kenshoo
Unbounce
Bizible
Maxymise
Aquisio

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

ACADIA Healthcare, SearchKings, Morgan&Morgan

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust call tracking and call center software that automatically tracks, analyzes, and reports calls and tracking sources to improve ROI and marketing campaign.