What is better XenCall or CloudTalk? You have so many Communications Software choices in today’s state of that industry that choosing the right product can be overwhelming. On our comparison page, it is simple to compare the features, terms and conditions, available plans, and more details of XenCall and CloudTalk.
It’s also possible to assess their score (7.9 for XenCall vs. 8.5 for CloudTalk) and user satisfaction level (N/A% for XenCall vs. 100% for CloudTalk). The scores and ratings provide you with an overall idea how these two software products perform. Moreover, find out if the solution can integrate with existing business apps to guarantee greater productivity.
Our experts made sure to prepare reviews of all popular VoIP Software solutions available out there, but among all the ones we reviewed these three caught our special attention: 8×8 VoIP Phone Service, Slack, RingCentral.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Please note that while both XenCall and CloudTalk may offer a reliable range of features each product may be aimed at a different company size. If you are studying different apps you should focus on a business type they are catering to. Specific features could scale up efficiently for large enterprises but if you run a small or medium company it’s usually more sensible to refrain paying for customized features that you might never have a chance to use.
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