What is better VINYL or babelforce? With different features, pricing, terms, and more to check, finding the right Rapid Application Development Software - RAD for your organization is tricky. But making use of our system, you can easily match the functions of VINYL and babelforce including their general SmartScore, respectively as: 6.6 and 6.0 for overall score and N/A% and N/A% for user satisfaction.
You can also assess them feature by feature and find out which program is a more suitable fit for your enterprise. Don’t forget to ask for a trial version first before getting a plan to see how the solution works in practical situations.
Users who want to save some time or want a Rapid Application Development Software - RAD suggestion from our experts might want to take a look at these top choices for this year: Microsoft PowerApps, Google App Maker, GitHub.
babelforce offers three SMB and enterprise pricing plans for users to choose. All the plans are available on a monthly subsciption basis, and the pricing varies depending on the features you want to include. Here are the details of each plan:
babelForYou
$29/User/Mo.
Automate call and messaging processes across your favorite tools: your helpdesk, your CRM and your own systems … and any API.
Create process flows for integrated CRMs
Create process flows for integrated ticketing/case management
Define actions on any other API
Create automations with actions across pre-built integrations
Use events in calls and messaging to trigger actions
Use events in queues and IVR apps to trigger actions
Create self-defined events to trigger actions
Trigger SMS with info, links from any other app
Create 2-way SMS conversation workflows for agents
Create bulk SMS messaging flows
Dynamic queue experience based on conditions
IVR app and queue flow builder
Trigger email or other message from anywhere in a babelforce interaction flow
Skills-based routing
Availability-based routing
Attribute and status-based routing
Create queues with dynamic selections of employees
Cascade queues in any way to create overflows
Use previous interactions and data to select employees
Auto present employees with next call, message, task or any object in your other systems
Automatically route contact or lead follow-up to agent
Add connect request from website call-back or any other tool
Generate lists of connection requests from any web tool
Dynamically order and re-schedule calls based on data from any source
Allow employees to schedule next call-back or contact instantly
Create automated outbound campaigns compliant with local regulations
Dynamic triggering to record inbound calls
Enable compliant recording of outbound calls
Allow opt-out of call recording (local legal requirements)
Automated monitoring of live services and auto failure detection
Elastic resource allocation to handle any number of calls
Send calls from other providers via SIP to babelforce
Phone numbers for voice and SMS in almost any country in the world
Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported
Register and verify existing external phone numbers for use in babelforce workflows
Add numbers and inbound carrier routes in any country
Fax-to-email, to ticket, to task
Connect your existing phone devices
Use separated LAN optimized for voice
Real-time dashboard for inbound and outbound interactions
Reports on agent activity and performance
Extract data into own data warehouse
Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting
Metrics API and metrics widgets to embed real-time data in any web tool
Push data to create real-time use cases in any other system
babelFlex
$49/User/Mo.
Access to advanced capabilities and more control of infrastructure like recordings. This account also increases resources to cater for larger teams and even more automation.
Create process flows for integrated CRMs
Create process flows for integrated ticketing/case management
Define actions on any other API
Create automations with actions across pre-built integrations
Use events in calls and messaging to trigger actions
Use events in queues and IVR apps to trigger actions
Add custom data to contexts for triggering
Create self-defined events to trigger actions
Trigger SMS with info, links from any other app
Create 2-way SMS conversation workflows for agents
Create bulk SMS messaging flows
Dynamic queue experience based on conditions
IVR app and queue flow builder
Retrieve data from other source for use in IVR
Trigger action on other API from call flows
Trigger email or other message from anywhere in a babelforce interaction flow
Skills-based routing
Availability-based routing
Attribute and status-based routing
Create queues with dynamic selections of employees
Cascade queues in any way to create overflows
Use previous interactions and data to select employees
Auto present employees with next call, message, task or any object in your other systems
Automatically route contact or lead follow-up to agent
Add connect request from website call-back or any other tool
Generate lists of connection requests from any web tool
Dynamically order and re-schedule calls based on data from any source
Allow employees to schedule next call-back or contact instantly
Create automated outbound campaigns compliant with local regulations
Dynamic triggering to record inbound calls
Enable compliant recording of outbound calls
Allow opt-out of call recording (local legal requirements)
Stop and start recordings
Automated monitoring of live services and auto failure detection
Elastic resource allocation to handle any number of calls
Send calls from other providers via SIP to babelforce
Phone numbers for voice and SMS in almost any country in the world
Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported
Register and verify existing external phone numbers for use in babelforce workflows
Add numbers and inbound carrier routes in any country
Add your own or custom carrier or carrier call plan for voice or SMS
Fax-to-email, to ticket, to task …
Connect your existing phone devices
Use separated LAN optimized for voice
Central config and management of phone devices: softphones and hardphones
Support to optimize voice quality in your networks
Real-time dashboard for inbound and outbound interactions
Multiple dashboards for teams, queues and specific configurations
Reports on agent activity and performance
Extract data into own data warehouse
Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting
Metrics API and metrics widgets to embed real-time data in any web tool
Push data to create real-time use cases in any other system
babelEnterprise
$49/User/Mo.
Need to add global deployment or specific territories? Need to satisfy compliance and security requirements? Want to keep all your data out of the cloud – hybrid cloud/private? Or need to scale massively? Want to integrate into your platform?
Create process flows for integrated CRMs
Create process flows for integrated ticketing/case management
Define actions on any other API
Create automations with actions across pre-built integrations
Use events in calls and messaging to trigger actions
Use events in queues and IVR apps to trigger actions
Add custom data to contexts for triggering
Create self-defined events to trigger actions
Trigger SMS with info, links from any other app
Create 2-way SMS conversation workflows for agents
Create bulk SMS messaging flows
Dynamic queue experience based on conditions
IVR app and queue flow builder
Retrieve data from other source for use in IVR
Trigger action on other API from call flows
Trigger email or other message from anywhere in a babelforce interaction flow
Skills-based routing
Availability-based routing
Attribute and status-based routing
Create queues with dynamic selections of employees
Cascade queues in any way to create overflows
Use previous interactions and data to select employees
Auto present employees with next call, message, task or any object in your other
Automatically route contact or lead follow-up to agent
Add connect request from website call-back or any other tool
Generate lists of connection requests from any web tool
Dynamically order and re-schedule calls based on data from any source
Allow employees to schedule next call-back or contact instantly
Create automated outbound campaigns compliant with local regulations
Dynamic triggering to record inbound calls
Enable compliant recording of outbound calls
Allow opt-out of call recording (local legal requirements)
Stop and start recordings
Use own storage and/or keep recordings for longer periods
Meta data and recording control for special purposes: contract closure, financial services compliance
PCI compliant call recording
Automated monitoring of live services and auto failure detection
Elastic resource allocation to handle any number of calls
Send calls from other providers via SIP to babelforce
Multile terrritory deployment: APAC, EU/EMEA, USA, LATAM
Dedicated availability SLAs
Hybrid deployment (some data and services in private hosting)
Virtual private network – segregated services
Phone numbers for voice and SMS in almost any country in the world
Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported
Register and verify existing external phone numbers for use in babelforce workflows
Add numbers and inbound carrier routes in any country
Add your own or custom carrier or carrier call plan for voice or SMS
Fax-to-email, to ticket, to task …
Use speech recognition together with other automation: IVR and SMS
Connect your existing phone devices
Use separated LAN optimized for voice
Central config and management of phone devices: softphones and hardphones
Support to optimize voice quality in your networks
Use your existing PBX or ACD with SIP trunking
Add multiple SIP channels per user (for multi-device unified communications use cases)
Real-time dashboard for inbound and outbound interactions
Multiple dashboards for teams, queues and specific configurations
Reports on agent activity and performance
Extract data into own data warehouse
Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting
Metrics API and metrics widgets to embed real-time data in any web tool
Push data to create real-time use cases in any other system
For more information about babelforce’s enterprise pricing plan or if you want to request a quote for a more flexible package/plan that suits your business and integration needs, please contact the vendor.
babelforce supports integration with the following popular CRM, helpdesk, and business tools:
Zendesk
ZOHO Desk
Freshdesk
ZOHO CRM
Salesforce
Sugar CRM
BPM Online
LnkedIn
bmc
HunSpot CRM
Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Remix, SAPOTECH, Jobbers
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful and flexible communications automation and global integration platform which helps businesses and companies build different types of cloud-based call center or contact center solutions that they can integrate with their business tools and processes to improve customer interactions and experiences.
Almost as crucial as functionalities and customer support responsiveness are pricing options given by VINYL and babelforce. Even though pricing should not be a deciding aspect it’s surely a key thing to think about. You should try to find a flexible pricing package that can be matched with your business size and effortlessly scaled up every time your team develops. Make sure you don’t pick plans that have additional tools that you won’t find a use for and always make an effort to contact with the vendor directly because enterprises can often benefit from discounts. You should also give a chance to a free trial or demo of each product to spend at least some time on actual work with the system. It’s a useful experience that doesn’t require you to spend any money and offers a practical overview of what it’s like to work with VINYL and babelforce.
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