OutSystems
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Create any Communication Solutions
- Cloud-Based Contact Center
- Outbound Calls
- SIP Softphone
- Business Process Logic
- Skills-Based Call Routing
- Multilingual CallRoutng
- Intelligent Queueing System
- IVR Systems
- Call Center Scheduling
- Cloud-Based Data Integration
- REST API
- Real-Time Notifications
- Helpdesk and CRM Integrations
- Call Center Reporting and Analytics
- Automatic 2-Way SMS Service
- PremumVoIP Calls
- International Numbers
- Call Recording and PCI Compliance
Pricing Info
Pricing Info
babelforce offers three SMB and enterprise pricing plans for users to choose. All the plans are available on a monthly subsciption basis, and the pricing varies depending on the features you want to include. Here are the details of each plan:
babelForYou
- $29/User/Mo.
- Automate call and messaging processes across your favorite tools: your helpdesk, your CRM and your own systems … and any API.
- Create process flows for integrated CRMs
- Create process flows for integrated ticketing/case management
- Define actions on any other API
- Create automations with actions across pre-built integrations
- Use events in calls and messaging to trigger actions
- Use events in queues and IVR apps to trigger actions
- Create self-defined events to trigger actions
- Trigger SMS with info, links from any other app
- Create 2-way SMS conversation workflows for agents
- Create bulk SMS messaging flows
- Dynamic queue experience based on conditions
- IVR app and queue flow builder
- Trigger email or other message from anywhere in a babelforce interaction flow
- Skills-based routing
- Availability-based routing
- Attribute and status-based routing
- Create queues with dynamic selections of employees
- Cascade queues in any way to create overflows
- Use previous interactions and data to select employees
- Auto present employees with next call, message, task or any object in your other systems
- Automatically route contact or lead follow-up to agent
- Add connect request from website call-back or any other tool
- Generate lists of connection requests from any web tool
- Dynamically order and re-schedule calls based on data from any source
- Allow employees to schedule next call-back or contact instantly
- Create automated outbound campaigns compliant with local regulations
- Dynamic triggering to record inbound calls
- Enable compliant recording of outbound calls
- Allow opt-out of call recording (local legal requirements)
- Automated monitoring of live services and auto failure detection
- Elastic resource allocation to handle any number of calls
- Send calls from other providers via SIP to babelforce
- Phone numbers for voice and SMS in almost any country in the world
- Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported
- Register and verify existing external phone numbers for use in babelforce workflows
- Add numbers and inbound carrier routes in any country
- Fax-to-email, to ticket, to task
- Connect your existing phone devices
- Use separated LAN optimized for voice
- Real-time dashboard for inbound and outbound interactions
- Reports on agent activity and performance
- Extract data into own data warehouse
- Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting
- Metrics API and metrics widgets to embed real-time data in any web tool
- Push data to create real-time use cases in any other system
babelFlex
- $49/User/Mo.
- Access to advanced capabilities and more control of infrastructure like recordings. This account also increases resources to cater for larger teams and even more automation.
- Create process flows for integrated CRMs
- Create process flows for integrated ticketing/case management
- Define actions on any other API
- Create automations with actions across pre-built integrations
- Use events in calls and messaging to trigger actions
- Use events in queues and IVR apps to trigger actions
- Add custom data to contexts for triggering
- Create self-defined events to trigger actions
- Trigger SMS with info, links from any other app
- Create 2-way SMS conversation workflows for agents
- Create bulk SMS messaging flows
- Dynamic queue experience based on conditions
- IVR app and queue flow builder
- Retrieve data from other source for use in IVR
- Trigger action on other API from call flows
- Trigger email or other message from anywhere in a babelforce interaction flow
- Skills-based routing
- Availability-based routing
- Attribute and status-based routing
- Create queues with dynamic selections of employees
- Cascade queues in any way to create overflows
- Use previous interactions and data to select employees
- Auto present employees with next call, message, task or any object in your other systems
- Automatically route contact or lead follow-up to agent
- Add connect request from website call-back or any other tool
- Generate lists of connection requests from any web tool
- Dynamically order and re-schedule calls based on data from any source
- Allow employees to schedule next call-back or contact instantly
- Create automated outbound campaigns compliant with local regulations
- Dynamic triggering to record inbound calls
- Enable compliant recording of outbound calls
- Allow opt-out of call recording (local legal requirements)
- Stop and start recordings
- Automated monitoring of live services and auto failure detection
- Elastic resource allocation to handle any number of calls
- Send calls from other providers via SIP to babelforce
- Phone numbers for voice and SMS in almost any country in the world
- Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported
- Register and verify existing external phone numbers for use in babelforce workflows
- Add numbers and inbound carrier routes in any country
- Add your own or custom carrier or carrier call plan for voice or SMS
- Fax-to-email, to ticket, to task …
- Connect your existing phone devices
- Use separated LAN optimized for voice
- Central config and management of phone devices: softphones and hardphones
- Support to optimize voice quality in your networks
- Real-time dashboard for inbound and outbound interactions
- Multiple dashboards for teams, queues and specific configurations
- Reports on agent activity and performance
- Extract data into own data warehouse
- Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting
- Metrics API and metrics widgets to embed real-time data in any web tool
- Push data to create real-time use cases in any other system
babelEnterprise
- $49/User/Mo.
- Need to add global deployment or specific territories? Need to satisfy compliance and security requirements? Want to keep all your data out of the cloud – hybrid cloud/private? Or need to scale massively? Want to integrate into your platform?
- Create process flows for integrated CRMs
- Create process flows for integrated ticketing/case management
- Define actions on any other API
- Create automations with actions across pre-built integrations
- Use events in calls and messaging to trigger actions
- Use events in queues and IVR apps to trigger actions
- Add custom data to contexts for triggering
- Create self-defined events to trigger actions
- Trigger SMS with info, links from any other app
- Create 2-way SMS conversation workflows for agents
- Create bulk SMS messaging flows
- Dynamic queue experience based on conditions
- IVR app and queue flow builder
- Retrieve data from other source for use in IVR
- Trigger action on other API from call flows
- Trigger email or other message from anywhere in a babelforce interaction flow
- Skills-based routing
- Availability-based routing
- Attribute and status-based routing
- Create queues with dynamic selections of employees
- Cascade queues in any way to create overflows
- Use previous interactions and data to select employees
- Auto present employees with next call, message, task or any object in your other
- Automatically route contact or lead follow-up to agent
- Add connect request from website call-back or any other tool
- Generate lists of connection requests from any web tool
- Dynamically order and re-schedule calls based on data from any source
- Allow employees to schedule next call-back or contact instantly
- Create automated outbound campaigns compliant with local regulations
- Dynamic triggering to record inbound calls
- Enable compliant recording of outbound calls
- Allow opt-out of call recording (local legal requirements)
- Stop and start recordings
- Use own storage and/or keep recordings for longer periods
- Meta data and recording control for special purposes: contract closure, financial services compliance
- PCI compliant call recording
- Automated monitoring of live services and auto failure detection
- Elastic resource allocation to handle any number of calls
- Send calls from other providers via SIP to babelforce
- Multile terrritory deployment: APAC, EU/EMEA, USA, LATAM
- Dedicated availability SLAs
- Hybrid deployment (some data and services in private hosting)
- Virtual private network – segregated services
- Phone numbers for voice and SMS in almost any country in the world
- Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported
- Register and verify existing external phone numbers for use in babelforce workflows
- Add numbers and inbound carrier routes in any country
- Add your own or custom carrier or carrier call plan for voice or SMS
- Fax-to-email, to ticket, to task …
- Use speech recognition together with other automation: IVR and SMS
- Connect your existing phone devices
- Use separated LAN optimized for voice
- Central config and management of phone devices: softphones and hardphones
- Support to optimize voice quality in your networks
- Use your existing PBX or ACD with SIP trunking
- Add multiple SIP channels per user (for multi-device unified communications use cases)
- Real-time dashboard for inbound and outbound interactions
- Multiple dashboards for teams, queues and specific configurations
- Reports on agent activity and performance
- Extract data into own data warehouse
- Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting
- Metrics API and metrics widgets to embed real-time data in any web tool
- Push data to create real-time use cases in any other system
For more information about babelforce’s enterprise pricing plan or if you want to request a quote for a more flexible package/plan that suits your business and integration needs, please contact the vendor.
Integrations
Integrations
babelforce supports integration with the following popular CRM, helpdesk, and business tools:
- Zendesk
- ZOHO Desk
- Freshdesk
- ZOHO CRM
- Salesforce
- Sugar CRM
- BPM Online
- LnkedIn
- bmc
- HunSpot CRM
- Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Remix, SAPOTECH, Jobbers
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A powerful and flexible communications automation and global integration platform which helps businesses and companies build different types of cloud-based call center or contact center solutions that they can integrate with their business tools and processes to improve customer interactions and experiences.
Company Email
support@babelforce.com
Contact No.
Company's Address
babelforce
Straße der Pariser Kommune 12-16
Berlin, Germany 10243
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Full access control and permission management
- Real-time monitoring of all applications usage & performance
- Real-time reporting ofFull access control and permission management
- Real-time monitoring of all applications usage & performance
- Real-time reporting of all applications usage & performance
- Native Support for Agile Development
- Suited for custom application development
- Support entire app development life-cycle
- Complete DevOps automation
- Full access control and permission management
- Integrated version control with 1-click deploy and roll-back
- Integrated debugging engine
- Fully extensible through APIs
- Complete security functionality
- Full support for Batch Processes & Scheduling
- Complete mobile app deployment and monitoring
- Multilingual support included
- Complete application change management with self-healing
- Suited for development of enterprise grade applications
- Integrated user feedback capture and management all applications usage & performance
Pricing Info
OutSystems Platform offers free plans for small business and startups as well as enterprise pricing for larger companies. Give the details a look, or contact the company for more details:
Free
- Enough application capacity to get you started
- Less than 100 user capacity
- Limited scalabiltiy
- 1 environment
- Shared OutSystems Cloud
- Community support
One – Starting at $2,100/month (billed annually)
- Scalable application capacity
- User capacity up to thousands (starts at 100)
- Limited scalabiltiy
- 3 environments (dev/test/prod)
- Dedicated OutSystems Cloud
- On-premises/Private/Public/Hybrid Cloud deployment options
- 24/7 support
- Customer success services
Enterprise – Starting at $4,600/month (billed annually)
- Unlimited application capacity
- User capacity up to millions (starts at 100)
- Unlimited scalability
- 3+ environments
- Dedicated OutSystems Cloud
- On-premises/Private/Public/Hybrid Cloud deployment options
- 24/7 support
- Customer success services
Customer success services include:
- Unlimited how-to email support
- Online case submission via Support Portal
- Self-service resources via OutSystems Knowledge Base
- Unlimited access to online training and tutorials
- Role-based guided training paths
- Exclusive webinars
- Customer Onboarding program covering first 30 days
- Free access to pre-built connectors and templates in OutSystems Forge
Integrations
OutSystems integrates with the following business systems and applications:
- Salesforce
- ZenDesk
- Paypal
- Twillio
- Quickbooks
- UPS
- Okta
- Box
- DropBox
- Amazon EC2
- Google Drive
- SAP
And many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Liberty Insurance, AXA, Safeway, Bacardi
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
OutSystems is the fastest and most comprehensive way to create, deploy, change, and manage custom mobile and web applications. With its rapid application development approach, developers enjoy a faster time to market. The same also applies even when they make alterations to an app that has already been deployed.
Company Email
info@outsystems.com
Contact No.
Company's Address
5901 Peachtree Dunwoody
Road NE, Building C 495
Atlanta, GA 30328
USA
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You should pay attention to the fact that while both babelforce and OutSystems may have a reliable range of features each app may be designed for a different company size. If you are studying different apps you should focus on a business size they are aimed at. Specific functionalities may scale up effectively for big enterprises but if you own a small or medium business it’s frequently more sensible to refrain paying for customized features that you might never use.
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