babelforce
vsKnack
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Create any Communication Solutions
- Cloud-Based Contact Center
- Outbound Calls
- SIP Softphone
- Business Process Logic
- Skills-Based Call Routing
- Multilingual CallRoutng
- Intelligent Queueing System
- IVR Systems
- Call Center Scheduling
- Cloud-Based Data Integration
- REST API
- Real-Time Notifications
- Helpdesk and CRM Integrations
- Call Center Reporting and Analytics
- Automatic 2-Way SMS Service
- PremumVoIP Calls
- International Numbers
- Call Recording and PCI Compliance
Pricing Info
Pricing Info
babelforce offers three SMB and enterprise pricing plans for users to choose. All the plans are available on a monthly subsciption basis, and the pricing varies depending on the features you want to include. Here are the details of each plan:
babelForYou
- $29/User/Mo.
- Automate call and messaging processes across your favorite tools: your helpdesk, your CRM and your own systems … and any API.
- Create process flows for integrated CRMs
- Create process flows for integrated ticketing/case management
- Define actions on any other API
- Create automations with actions across pre-built integrations
- Use events in calls and messaging to trigger actions
- Use events in queues and IVR apps to trigger actions
- Create self-defined events to trigger actions
- Trigger SMS with info, links from any other app
- Create 2-way SMS conversation workflows for agents
- Create bulk SMS messaging flows
- Dynamic queue experience based on conditions
- IVR app and queue flow builder
- Trigger email or other message from anywhere in a babelforce interaction flow
- Skills-based routing
- Availability-based routing
- Attribute and status-based routing
- Create queues with dynamic selections of employees
- Cascade queues in any way to create overflows
- Use previous interactions and data to select employees
- Auto present employees with next call, message, task or any object in your other systems
- Automatically route contact or lead follow-up to agent
- Add connect request from website call-back or any other tool
- Generate lists of connection requests from any web tool
- Dynamically order and re-schedule calls based on data from any source
- Allow employees to schedule next call-back or contact instantly
- Create automated outbound campaigns compliant with local regulations
- Dynamic triggering to record inbound calls
- Enable compliant recording of outbound calls
- Allow opt-out of call recording (local legal requirements)
- Automated monitoring of live services and auto failure detection
- Elastic resource allocation to handle any number of calls
- Send calls from other providers via SIP to babelforce
- Phone numbers for voice and SMS in almost any country in the world
- Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported
- Register and verify existing external phone numbers for use in babelforce workflows
- Add numbers and inbound carrier routes in any country
- Fax-to-email, to ticket, to task
- Connect your existing phone devices
- Use separated LAN optimized for voice
- Real-time dashboard for inbound and outbound interactions
- Reports on agent activity and performance
- Extract data into own data warehouse
- Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting
- Metrics API and metrics widgets to embed real-time data in any web tool
- Push data to create real-time use cases in any other system
babelFlex
- $49/User/Mo.
- Access to advanced capabilities and more control of infrastructure like recordings. This account also increases resources to cater for larger teams and even more automation.
- Create process flows for integrated CRMs
- Create process flows for integrated ticketing/case management
- Define actions on any other API
- Create automations with actions across pre-built integrations
- Use events in calls and messaging to trigger actions
- Use events in queues and IVR apps to trigger actions
- Add custom data to contexts for triggering
- Create self-defined events to trigger actions
- Trigger SMS with info, links from any other app
- Create 2-way SMS conversation workflows for agents
- Create bulk SMS messaging flows
- Dynamic queue experience based on conditions
- IVR app and queue flow builder
- Retrieve data from other source for use in IVR
- Trigger action on other API from call flows
- Trigger email or other message from anywhere in a babelforce interaction flow
- Skills-based routing
- Availability-based routing
- Attribute and status-based routing
- Create queues with dynamic selections of employees
- Cascade queues in any way to create overflows
- Use previous interactions and data to select employees
- Auto present employees with next call, message, task or any object in your other systems
- Automatically route contact or lead follow-up to agent
- Add connect request from website call-back or any other tool
- Generate lists of connection requests from any web tool
- Dynamically order and re-schedule calls based on data from any source
- Allow employees to schedule next call-back or contact instantly
- Create automated outbound campaigns compliant with local regulations
- Dynamic triggering to record inbound calls
- Enable compliant recording of outbound calls
- Allow opt-out of call recording (local legal requirements)
- Stop and start recordings
- Automated monitoring of live services and auto failure detection
- Elastic resource allocation to handle any number of calls
- Send calls from other providers via SIP to babelforce
- Phone numbers for voice and SMS in almost any country in the world
- Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported
- Register and verify existing external phone numbers for use in babelforce workflows
- Add numbers and inbound carrier routes in any country
- Add your own or custom carrier or carrier call plan for voice or SMS
- Fax-to-email, to ticket, to task …
- Connect your existing phone devices
- Use separated LAN optimized for voice
- Central config and management of phone devices: softphones and hardphones
- Support to optimize voice quality in your networks
- Real-time dashboard for inbound and outbound interactions
- Multiple dashboards for teams, queues and specific configurations
- Reports on agent activity and performance
- Extract data into own data warehouse
- Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting
- Metrics API and metrics widgets to embed real-time data in any web tool
- Push data to create real-time use cases in any other system
babelEnterprise
- $49/User/Mo.
- Need to add global deployment or specific territories? Need to satisfy compliance and security requirements? Want to keep all your data out of the cloud – hybrid cloud/private? Or need to scale massively? Want to integrate into your platform?
- Create process flows for integrated CRMs
- Create process flows for integrated ticketing/case management
- Define actions on any other API
- Create automations with actions across pre-built integrations
- Use events in calls and messaging to trigger actions
- Use events in queues and IVR apps to trigger actions
- Add custom data to contexts for triggering
- Create self-defined events to trigger actions
- Trigger SMS with info, links from any other app
- Create 2-way SMS conversation workflows for agents
- Create bulk SMS messaging flows
- Dynamic queue experience based on conditions
- IVR app and queue flow builder
- Retrieve data from other source for use in IVR
- Trigger action on other API from call flows
- Trigger email or other message from anywhere in a babelforce interaction flow
- Skills-based routing
- Availability-based routing
- Attribute and status-based routing
- Create queues with dynamic selections of employees
- Cascade queues in any way to create overflows
- Use previous interactions and data to select employees
- Auto present employees with next call, message, task or any object in your other
- Automatically route contact or lead follow-up to agent
- Add connect request from website call-back or any other tool
- Generate lists of connection requests from any web tool
- Dynamically order and re-schedule calls based on data from any source
- Allow employees to schedule next call-back or contact instantly
- Create automated outbound campaigns compliant with local regulations
- Dynamic triggering to record inbound calls
- Enable compliant recording of outbound calls
- Allow opt-out of call recording (local legal requirements)
- Stop and start recordings
- Use own storage and/or keep recordings for longer periods
- Meta data and recording control for special purposes: contract closure, financial services compliance
- PCI compliant call recording
- Automated monitoring of live services and auto failure detection
- Elastic resource allocation to handle any number of calls
- Send calls from other providers via SIP to babelforce
- Multile terrritory deployment: APAC, EU/EMEA, USA, LATAM
- Dedicated availability SLAs
- Hybrid deployment (some data and services in private hosting)
- Virtual private network – segregated services
- Phone numbers for voice and SMS in almost any country in the world
- Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported
- Register and verify existing external phone numbers for use in babelforce workflows
- Add numbers and inbound carrier routes in any country
- Add your own or custom carrier or carrier call plan for voice or SMS
- Fax-to-email, to ticket, to task …
- Use speech recognition together with other automation: IVR and SMS
- Connect your existing phone devices
- Use separated LAN optimized for voice
- Central config and management of phone devices: softphones and hardphones
- Support to optimize voice quality in your networks
- Use your existing PBX or ACD with SIP trunking
- Add multiple SIP channels per user (for multi-device unified communications use cases)
- Real-time dashboard for inbound and outbound interactions
- Multiple dashboards for teams, queues and specific configurations
- Reports on agent activity and performance
- Extract data into own data warehouse
- Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting
- Metrics API and metrics widgets to embed real-time data in any web tool
- Push data to create real-time use cases in any other system
For more information about babelforce’s enterprise pricing plan or if you want to request a quote for a more flexible package/plan that suits your business and integration needs, please contact the vendor.
Integrations
Integrations
babelforce supports integration with the following popular CRM, helpdesk, and business tools:
- Zendesk
- ZOHO Desk
- Freshdesk
- ZOHO CRM
- Salesforce
- Sugar CRM
- BPM Online
- LnkedIn
- bmc
- HunSpot CRM
- Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Remix, SAPOTECH, Jobbers
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A powerful and flexible communications automation and global integration platform which helps businesses and companies build different types of cloud-based call center or contact center solutions that they can integrate with their business tools and processes to improve customer interactions and experiences.
Company Email
support@babelforce.com
Contact No.
Company's Address
babelforce
Straße der Pariser Kommune 12-16
Berlin, Germany 10243
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- End-to-End Customization
- World-Class Support
- Fast-Start Templates
- Builder Network
- Access & Permissions
- Views
- Sharing
- Queries
- In-Line Editing
- CSV Data Migration
- Backup
- DIY App Builder
- Notifications
- Centralized Workflows
- Reporting & Analytics
- E-Commerce
- Integrations
- Coding-Free Payments
Pricing Info
Knack offers a variety of starter, semi-professional, and enterprise pricing plans:
Starter – $39/month
- 20,000 Records
- 2 GB Storage
- 3 Apps
- Basic Support
Pro – $79/month
- 50,000 Records
- 10 GB Storage
- 8 Apps
- Priority Support
Corporate – $179/month
- 125,000 Records
- 50 GB Storage
- 25 Apps
- Premier Support
There are also three enterprise plans available:
Enterprise 1 – $299/month
- 250,000 records
- 100 GB storage
- 50 apps
- Premier Support / SLA
Enterprise 2 – $499/month
- 500,000 records
- 200 GB storage
- 100 apps
- Premier Support / SLA
Enterprise 3 – $999/month
- 1.5 million records
- 500 GB storage
- 250 apps
- Premier Support / SLA
Non-profit organizations are encouraged to contact the company for special discounts.
Integrations
Knack integrates with the following systems and applications:
- Gmail
- Google Drive
- Dropbox
- MailChimp
- QuickBooks
- Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Intel, Cambridge University Press, Harvard University, Panasonic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Knack is an elegantly designed database builder that allows companies to make the most of their data and translate it into smarter and more billable business decisions.
Company Email
Company's Address
Palo Alto
California
USA
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When you compare different Rapid Application Development Software - RAD software you shouldn’t simply analyze their list of features and provided pricing plans. Pay attention to the fact that the product must be matching your requirements and company so the more flexible their offer the better. Learn what platforms are supported by babelforce and Knack and be certain you will get mobile support for whichever devices you work on in your company. It may also be a good idea to learn which languages and geographies are supported, as this might be a critical factor for many firms.
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