What is better VCC Live or LeadsRain? Buying the perfect Customer Support Software product is all about cross-checking various solutions and identifying the top program for your specific needs. Our proprietary process gives you a fast look at the general rating of VCC Live and LeadsRain. For overall quality and performance, VCC Live scored 8.4, while LeadsRain scored 8.0. On the other hand, for user satisfaction, VCC Live earned 98%, while LeadsRain earned 97%.
Below you can also check their features, terms, plans, etc. to see which application will be more suitable for your company. One key element to evaluate is if the software lets you to toggle on/off limitations on different types of users to protect any confidential company data.
We know that not all businesses have enough time to examine dozens of different solutions, so we created a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
Salesforce
Facebook Messenger
Zapier
WorldPay
Other types of application VCC Live can connect with are:
Instant Messengers
CRM
IVR
Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
No Customer Support Software will be able to solve all the needs of a specific team. Though key functionalities of VCC Live and LeadsRain should matter you should also thoroughly analyze the integrations supported by a given solution. In many cases you will already be working with some other B2B software in your company and it’s much better to choose solutions that integrate well with each other. With that approach you can be certain of an effortless exchange of information between your teams and apps, which can considerably reduce time wasted on migrating between one service and the next.
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