UseResponse
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customer Feedback
- Roadmaps
- Custom Workflows
- Help Desk System
- Task Management
- Smart Automation
- Knowledge Base
- Targeted Content
- Omnichannel Support
- Live Chat Widget
Pricing Info
Pricing Info
UseResponse provides three pricing plans for you to choose from if you want to access and use all the tools included in the software suite.
Here are the details of each plan:
Basic Cloud – $49/2 support agents/month or $490/2 support agents/year
- 1 Help Center
- Unlimited Users, Requests
- 10,000 Daily API Requests
- Feedback System
- Help Desk + Live Chat
- Knowledge Base Software
- Basic SSO
Enterprise Cloud – $149/2 support agents/month or $1,490/2 support agents/year
- Unlimited Centers
- Unlimited Users, Requests
- Unlimited Daily API Requests
- All Basic Cloud Features Plus:
- Multilingual Portals
- SLA Management
- Business Hours
- Extended Analytics
Enterprise On-Premise – $4,800/support agents/year
- Installed on your Server
- Custom Add-ons
- 100% Open Code
- Premium Support
- Updates
Integrations
Integrations
UseResponse integrates with the following messaging apps and third-party tools:
- Skype
- Viber
- FB Messenger
- Telegram
- VK
- Zapier
- Slack
- Salesforce
- Jiraa
-
Confluence
-
Hubspot
-
Wordpress
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Cisco, cPanel
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
UseResponse is a self-hosted customer feedback system for all types of businesses and communities.
Company Email
support@useresponse.com
Contact No.
Company's Address
UseResponse Inc.
39 E. Broadway APT. B1
Long Beach, NY, 11561
USA
UseResponse Comparisons
Popular UseResponse Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Remote Support
- Remote Administration
- Remote Access
- Home Office
- Online Meetings
- Online Presentation
- Training Session
- Online Teamwork
- Chat and nudge
- Push text to device clipboard
- Push and pull Wi-Fi settings
- Pull system log files
- See a list of all installed apps
- Real-time screen sharing
- Secure connection
- User management
- Log every support connection
- Web-based connections
- Central setting policies
- Service queue with session codes
- Customer modules with your own corporate design
- IT management with ITbrain™
Pricing Info
Teamviewer is available as a downloadable software with varying one-time license fees:
Free – for personal, non-commercial use or as a trial version for business users.
Business – $749
- Unlimited endpoints
- Single-user license
- Device management
- Customizable customer modules
- Meetings & Presentations
- PC2PC, Mobile2PC
- Wake-on-LAN
Premium – $1,499
- Unlimited endpoints
- All Business features, plus:
- Multi-user (floating) license
- Device and user management
- Customizable customer modules
- Meetings & Presentations
- PC2PC, Mobile2PC
- Wake-on-LAN
- User connection reporting
- 1 channel (concurrent user)
- Additional channels available (extra charge)
Corporate – $2,839
- Unlimited endpoints
- Everything in the Premium plan +
- Multi-user (floating) license
- Device and user management
- Customizable customer modules
- Meetings & Presentations
- PC2PC, Mobile2PC
- Wake-on-LAN
- User and device connection reporting
- 3 channels (concurrent users)
- Additional channels available (extra charge)
- Mass deployment
- 12 months of priority service
Integrations
TeamViewer supports integrations with the following business systems and applications:
- Microsoft Outlook
- JIRA
- Spiceworks
- ZenDesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Intesa Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
TeamViewer is a software tool that enables you to remote control any computer over the internet within seconds and also conduct online meetings. It is straightforward to use. Just download the client and enter the target's details. Its free version is already a powerful tool for technical support operations.
Company Email
support@teamviewer.com
Contact No.
Company's Address
TeamViewer GmbH
Jahnstr. 30
73037 Göppingen
Germany
TeamViewer Comparisons
Popular TeamViewer Alternatives
You don’t want exclusively a wide set of features and adjustable pricing from a credible Customer Support Software. Almost as crucial as main features is a trustworthy customer support. You want to ensure that if you have any questions about UseResponse or TeamViewer, or you struggle with some problems, or perhaps you’ll want to request a certain change or feature useful to your business you can count on a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you are able to enjoy individual training or at the very least a knowledge base you can use.
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