What is better UseResponse or Medallia? To ensure that you acquire the most helpful and productive Customer Support Software for your company, you should compare products available on the market. For instance, here it is possible to match UseResponse’s overall score of 8.8 against Medallia’s score of 6.8. You can also evaluate their general user satisfaction: UseResponse (100%) vs. Medallia (98%).
What’s more, you can compare their pros and cons feature by feature, including their contract conditions and pricing. By comparing products you are more likely to select the right software for your business. It goes without saying you should know your unique needs to realize which solution addresses those needs.
People who want to save some time or could use a Customer Support Software suggestion from our experts might want to take a look at these top choices for this year: Zendesk, Freshdesk, Freshdesk Omni.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
When you test different Customer Support Software services you shouldn’t just study their list of features and provided pricing packages. Pay attention to the fact that the software must be adjusted to your needs and business so the more flexible their offer the better. Check what systems are supported by UseResponse and Medallia and ensure you will obtain mobile support for whatever devices you use in your company. You should also find out which languages and geographies are supported, as this might be a deal breaker for many companies.
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