What is better UniTel Voice or CloudTalk? If you need to have a convenient way to learn which Business Phone Systems product is better, our proprietary algorythm gives UniTel Voice a score of 7.7 and CloudTalk a score of 8.5 for general quality and performance. At the same time, UniTel Voice is rated at 89%, while CloudTalk is rated 100% for their user satisfaction level.
You can also examine their product details, such as modules, tools, options, plans, prices, and much more. See whether the solution lets you to customize at least part of its funnels to ensure the app complements your own business procedures.
People who are pressed for time or want a Business Phone Systems advice from our experts may want to examine these top choices for this year: Axon Virtual PBX, RingCentral, Comcast Business VoiceEdge®.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Almost as crucial as useful features and client support quality are pricing plans made available by UniTel Voice and CloudTalk. Even though price should not be the sole factor it’s surely a key thing to think about. You should expect a flexible pricing plan that can be adjusted to your company size and easily scaled up when your team grows. Make sure you don’t choose pricing plans that include advanced tools that you won’t find useful and always make an effort to contact with the vendor directly as enterprises can often benefit from special pricing. You should also try out a free trial or demo of each product to spend at least some time using it. It’s a valuable experience that doesn’t need you to pay any money and offers a reliable overview of what it feels like to work with UniTel Voice and CloudTalk.
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