Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Know More About Your Contacts
- Automatic Data Enrichment
- Upgrade Your Contact List Into a Fully Functional CRM System
- Custom Fields, Filters, and Tags
- Centralize Day-to-Day Communications
- Automated Reminders for Follow-Ups
- Personalized Text and Email Marketing Campaigns
- Compelling Calls-to-Action
- Detailed Campaign Analytics and Insights
- Offer 24/7 Appointment Booking Online from any Device
- Create Bookable Classes and Events
- Reduce No-Shows with Automated Reminders
- Get Multiple Staff Accounts
- Online Presence and Reputation
- Lock and Load Your Online Listings Across the Important Sites
- Interactive Website and Web Portal
- Keep Tabs on Your Online Ratings and Reviews
- Customized Video Content
- Social Media Engagement
- Pre-Written Social Media Posts
- Full-Service Social Upgrade
- Payment Processing and Tracking
- Scan Credit Cards on a Smartphone
Pricing Info
Pricing Info
Thryv provides SMB and enterprise pricing information by quote. Contact the vendor to request a quote tailored to your business.
Integrations
Integrations
Thryv lets you connect to audiences on the following social media networks and platforms:
- Instagram,
- Google+
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Darlene McCloud-Rawls, McCloud's Pest & Lawn; Missy Norris, New Direction Real Estate; Rick Parks, Seymour Oil & Lube
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An all-in-one management software solution built to motivate small business owners to compete with large businesses and pursue growth, making it possible for them to know more about their customers and prospects, launch personalized text and email marketing campaigns, boost their presence and reputation online, improve social engagements, and streamline payment processing and tracking.
Company Email
Contact No.
Company's Address
DexYP
2200 West Airfield Drive
P.O. Box 619810
DFW Airport, TX 7526
Thryv Comparisons
Popular Thryv Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
sales@freshworks.com
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
Popular Freshdesk Omni Alternatives
The apps examined on this page are only a sliver of our complete CRM Software category and you should keep in mind that there may be better solutions available. If you want to make sure you make the optimal decision for your company we strongly encourage you to analyze more solutions first. You may also want to consult our top 10 CRM Software ranking to see which apps are now the highest-rated ones and dominate the market.
Page last modified