What is better Tawk.to or LiveChat? To successfully acquire the most useful and productive Customer Support Software for your enterprise, you need to compare products available on the market. For example, here you can match Tawk.to’s overall score of 8.5 against LiveChat’s score of 9.0. You may also examine their general user satisfaction: Tawk.to (88%) vs. LiveChat (96%).
In addition, you can review their good and bad points feature by feature, including their contract conditions and rates. By comparing products you are improving your chances to select the right software for your requirements. It goes without saying you have to know your specific needs to realize which service meets those needs.
Our experts made sure to prepare reviews of all popular Live Chat Software solutions available out there, but among them these three caught our special attention: Zendesk, Vision Helpdesk, Pipedrive.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
Every time you choose a service that you believe will be an actual asset for your company you shouldn’t only limit yourself to what experts have to say about it. Very often personal experience with the app may change, depending on specific goals and work processes. That’s why in our reviews we also offer our User Satisfaction Rating for every app to give you a quick impression of how real users of Tawk.to and LiveChat estimate their contact with the product. Our system is built around detailed analysis of product appearances on other websites, social networks as well as blogs, so you will receive a full and reliable overview of what other people think about every product. In this case Tawk.to has a total satisfaction rating at 88% while for LiveChat 96% of users express they had a positive experience with it.
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