What is better Symphony Summit or Freshservice? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is better for your company. For overall product quality, Symphony Summit earned 8.0 points, while Freshservice earned 9.4 points. Meanwhile, for user satisfaction, Symphony Summit scored 100%, while Freshservice scored 97%.
Specifics of their characteristics, tools, supported platforms, customer support, plus more are given below to help you get a more accurate assessment. Don’t forget to purchase only the tools that you need so you don’t waste money for tools which are redundant.
Our team put a lot of effort to prepare reviews of all popular IT Service Software services available out there, but among all the ones we reviewed these three deserved our special attention: LiveAgent, Zendesk, Freshservice.
Contact Symphony Summit for enterprise pricing information and other product details on. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Symphony Summit Service Management offers the following integration options:
REST API
DB
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NEC, Deloitte, Panasonic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SUMMIT’s ITIL 2011 certified Service Management is an intelligent solution that leverages the latest advancement in technology such as Mobility, Analytics and Automation.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
You shouldn’t count on only a wide set of features and scalable pricing plans from a reliable Customer Support Software. Almost as crucial as core features is a quality customer support. You want to make sure that if you have any questions about Symphony Summit or Freshservice, or you run into a problem, or perhaps you’ll need to ask for a certain revision or functionality beneficial to your business you can rely on a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are provided. What is more, it’s a significant advantage if you are able to benefit from personal training or at least an FAQ you can use.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
