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Compare SurveyMonkey vs Client Heartbeat

What is better SurveyMonkey or Client Heartbeat? We are here to simplify the whole process of reviewing Survey Software products for you. In particular, on this page you can look at the overall performance of SurveyMonkey (9.2) and compare it with the overall performance of Client Heartbeat (8.6). You may also match their overall user satisfaction rating: SurveyMonkey (91%) vs. Client Heartbeat (84%).

Similarly, research their capabilities thoroughly to see which product can better address your company’s needs. Generally, any business solution should allow you to comfortably see the big picture, at the same time offering you quick access to the details.

Users who don't have much time or would like to get a Survey Software advice from our team might want to try out these top choices for this year: SoGoSurvey, Qualtrics Research Core, SurveyMonkey.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

Starting from $37

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Survey Templates
  • Skip Logic
  • Real-time results
  • Enterprise-grade features
  • SPSS integration
  • Custom reporting
  • Text analysis
  • Consolidated account management
  • Net Promoter Score
  • Answer Validation
  • Customizable Survey Links and Design Themes
  • Custom branding
  • Filter and cross-tabbing
  • Export Results to Excel and PDF

Pricing Info

SurveyMonkey offers plans for individuals and enterprise pricing for teams.

Individual Plans

Basic – Free forever

  • Unlimited surveys
  • 10 questions per survey
  • 100 responses per survey
  • 3 collectors per survey

Standard – $37/month (billed monthly)

  • Unlimited surveys
  • Unlimited questions per survey
  • 1,000 responses per month
  • Unlimited collectors per survey

Advantage – $32/month (billed annually – $384/year)

  • Unlimited surveys
  • Unlimited questions per survey
  • Unlimited responses per survey
  • Unlimited collectors per survey
  • Payments
  • Recurring surveys
  • Kiosk mode

Premier – $99/month (billed annually – $1,188/year)

  • All Advantage plan features
  • Prioritized support
  • Advanced survey builder

Team Plans

Team Advantage – $28/user/month (billed annually – $336/user/year)

  • Starts at 3 users
  • Core features

Team Premier – $89/user/month (billed annually – $1,068/user/year)

  • Starts at 3 users
  • All Team Advantage features and advanced features

Team Enterprise – custom pricing

  • Enterprise-grade features

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Microsoft, Samsung, Facebook, Kraft Foods

Integrations

SurveyMonkey integrates with the following business systems and applications:

  • Salesforce
  • Marketo
  • MailChimp
  • HootSuite
  • Piktochart
  • Hubspot
  • Eventbrite
  • Zapier
  • Microsoft Word
  • CleverReach
  • Ambassador
  • Google Sheets
  • Google Forms
  • Trello
  • Microsoft Excel
  • Active Campaign
  • Data Cracker
  • Emma
  • Freshdesk
  • DataHero
  • DiscoverText
  • Drop Thought
  • INinbox
  • OfficeReports
  • Zendesk
  • Wise.NET
  • Syncfrog
  • Trackerbird
  • UniSender
  • OfficeReports
  • NVivo
  • Mad Mini
  • Sympla
  • Jooners

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An app that lets you dig deeper into the demographics and psychographics of your target audience and collect information via real-time surveys. It lets you conduct surveys of any type and size. You can even create, collect, and analyze data from millions of respondents.

Company Email

Contact No.

Company's Address

101 Lytton Avenue
Palo Alto, CA 94301
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 84%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Custom Surveys
  • Periodic Surveys
  • Recommended Questions
  • Quick Filter
  • At Risk Customer Alerts
  • Company and Customer Trends
  • Company Reports
  • Industry Benchmarks
  • Testimonials
  • CRM Integration
  • Automatic Followups
  • Social Sharing
  • Automatic Reminders

Pricing Info

Client Heartbeat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:

Basic – $29/month

  • Unlimited Surveys
  • 1 User
  • 50 Contacts
  • Company Branding

Gold – $59/month

  • All Basic features
  • 5 Users
  • 500 Contacts
  • CRM syncing/API access

Platinum – $89/month

  • All Gold features
  • 10 Users
  • 1000 Contacts
  • 3 Sub Accounts
  • Concierge Support

Enterprise – $449/month

  • All Platinum features
  • 50 + Users
  • 10,000 + Contacts
  • 10 Sub Accounts

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

JBS Bookkeeping, Effective IT, Dorks Delivered

Integrations

Client Heartbeat integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • Autotask
  • Seamless Docs
  • ConnectWise

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Client Heartbeat is a customer survey tool that monitors customer satisfaction to intelligently identify how happy or unhappy your customers are.

Company Email

support@clientheartbeat.com

Contact No.

Company's Address

Brisbane, Australia

Qualtrics Research Core

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Compensation Management
  • Data Management
  • Statistical Analysis
  • Multi-Channel Survey Management
  • Stats, Text, and Driver IQ
  • Segmentation and Targeting
  • Competitive Benchmarking
  • Naming and Concept Testing
  • User Experience Monitoring
  • Concept Testing
  • Advertising and Message Testing
  • Shopper Research
  • Perception and Awareness Research

Pricing Info

Qualtrics does not provide their pricing details publicly. However, they mentioned that they offer free accounts; the details of which are provided here. If you are interested in finding out about their payment plans, please give their representatives a call.

Free Account

Ideal for small companies who have yet to allot a budget for advanced market research platforms, this plan is inclusive of:

  • 100 Responses
  • 10 Outgoing Emails
  • 8 Question Types
  • One Active Survey
  • Unlimited Questions
  • Summary Reports & Filtering
  • Survey Logic & Randomization
  • Online Reporting
  • No Expiration Date

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Sony, Microsoft

Integrations

Qualtrics Research Core offers the following built-in integrations:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An award-winning tool trusted by businesses and academic institutions. Leveraging artificial intelligence in survey data analysis, this comes with advanced intuitive tools to streamline the complex research processes. Furthermore, this software provides customized solutions for different companies.

Company Email

Contact No.

Company's Address

333 W River Park Dr., Provo, Utah

Product Comparisons

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Comparision

You don’t want just a broad set of functionalities and flexible pricing from a popular Survey Software. Almost as significant as main features is a quality customer support. You want to ensure that in a situation where you have any questions about SurveyMonkey or Client Heartbeat, or you run into a problem, or maybe you’ll need to request a certain change or functionality beneficial to your company you can rely on a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are offered. Additionally, it’s a major asset if you can profit from individual training or at the very least a knowledge base you can use.

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