What is better Surfboard or Squaretalk? It’s easy to our scoring system to help you get a general idea which Customer Support Software product is will work better for your business. For overall product quality, Surfboard received 8.0 points, while Squaretalk earned 8.5 points. Meanwhile, for user satisfaction, Surfboard scored 93%, while Squaretalk scored 97%.
Information regarding their unique elements, tools, supported platforms, customer service, plus more are available below to provide you with a more accurate assessment. Keep in mind to purchase only the tools your business requires so as not to waste money for features that you won’t be using.
At the moment, the most significant products in our Employee Scheduling Software category are: Wrike, Acuity Scheduling from Squarespace, monday.com.
Surfboard offers two enterprise pricing plans so teams of varying sizes can find something closer to their needs without paying for unnecessary features.
Starters – £15 monthly per seat
Automatically schedule shifts 8 weeks in advance
Automatically schedule intraday activities
Configure activities to match the way your team works
Share schedules with surfers across mobile and desktop
Scalers – £25 monthly per seat
All features in Starters +
Intelligently scheduled activities to meet forecasted volume
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
You shouldn’t count on simply a broad set of useful tools and scalable pricing plans from a credible Customer Support Software. Almost as crucial as main features is a top-notch customer support. You want to make sure that when you have any questions about Surfboard or Squaretalk, or you face some problems, or perhaps you’ll need to request a specific revision or functionality useful to your business you can count on a responsive and helpful customer support. See if options such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you can enjoy individual training or at least a knowledge base you can use.
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