What is better SUPERLINK or NICE inContact CXone? To make sure you get the most helpful and productive Customer Experience Management Software for your firm, you should compare products available on the market. For instance, here you may match SUPERLINK’s overall score of 8.0 against NICE inContact CXone’s score of 8.8. You may also compare their general user satisfaction: SUPERLINK (N/A%) vs. NICE inContact CXone (91%).
What’s more, you can assess their good and bad points feature by feature, including their offered terms and rates. By comparing products you are improving your chances to pick the right software for your company. Of course you must understand your specific needs to realize which service matches those needs.
Our experts made sure to prepare reviews of all popular Customer Experience Management Software solutions offered out there, but among all the ones we reviewed these three caught our special attention: Alchemer, Smartlook, Zendesk.
A browsing automation technology that enables businesses, organizations, and individuals to automate the browsing process of their visitors whenever they click on a hyperlink.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Every time you pick a app that you believe will work best for your business you shouldn’t only focus on what experts have to say about it. Quite frequently individual experience with the service may change, depending on specific goals and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each software to give you a quick impression of how actual users of SUPERLINK and NICE inContact CXone rate their experience with the product. Our algorithm is based on advanced analysis of product mentions on other sites, social networks as well as blogs, so you are going to obtain a complete and reliable landscape of what other users think about each product. In this example SUPERLINK got a total satisfaction rating at N/A% while for NICE inContact CXone 91% of users express they had a positive experience with it.
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