What is better SUMO Scheduler or NICE inContact CXone? Different companies demand different types of Customer Experience Management Software. To find out which one meets your requirements, think about evaluating various options feature by feature an taking into consideration their terms and pricing. Similarly, you may get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system.
The results are: SUMO Scheduler (8.0) vs. NICE inContact CXone (8.8) for overall quality and performance; SUMO Scheduler (94%) vs. NICE inContact CXone (91%) for user satisfaction rating. Check out their strong and weaker points and decide which software is a better choice for your company. An effective, simple tactic is to write the pros and cons of both solutions next to each other and check which app is better.
We are aware that not all companies have the time to scrutinize a wide range of various products, so we created a list of suggestions that you may find useful. Our top choices for the Customer Experience Management Software category are: Alchemer, Zendesk, Smartlook.
SUMO Scheduler is built native on Salesforce.com, the world’s #1 CRM platform, and integrates with numerous calendaring systems, chat software, omnichannel solutions, workforce management systems, EMR systems, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SUMO Scheduler enables you to increase and power customer engagement through a robust scheduling platform.
Company Email
experts@SumoScheduler.com
Contact No.
Company's Address
SUMO Scheduler
11545 Park Woods Circle - Suite B, Alpharetta, GA 30005
USA
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
If you continue having second thoughts about which product will be best for your business it may be a good idea to analyze each service’s social metrics. These metrics are frequently an indicator of how popular a given solution is and how large is its online presence. For example, in case of Facebook SUMO Scheduler has 481 likes on their official page while NICE inContact CXone profile is liked by 4603 people.
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