What is better Squaretalk or Surfboard? Comparing Squaretalk and Surfboard, it is possible to see which Customer Support Software product is the more effective alternative. This means that your business will be able to choose most productive and useful software. You can study the specifics, for example available tools, pricing, plans offered by each vendor, offer terms, and more
We also let you evaluate their overall scores to know which one appears to be more beneficial for your firm. Squaretalk has 8.5 points for overall quality and 97% rating for user satisfaction; while Surfboard has 8.0 points for overall quality and 93% for user satisfaction. Similarly, you can also find out which software company is more reliable by sending an email request to both vendors and see which one replies without delays.
If you need to quickly identify the optimal VoIP Software according to our experts we suggest you take a look at the following products: Slack, RingCentral, 8×8 VoIP Phone Service.
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
Surfboard offers two enterprise pricing plans so teams of varying sizes can find something closer to their needs without paying for unnecessary features.
Starters – £15 monthly per seat
Automatically schedule shifts 8 weeks in advance
Automatically schedule intraday activities
Configure activities to match the way your team works
Share schedules with surfers across mobile and desktop
Scalers – £25 monthly per seat
All features in Starters +
Intelligently scheduled activities to meet forecasted volume
Both Squaretalk and Surfboard were evaluated by a team of reliable SaaS experts who prepared a full analysis of all crucial elements of each software. Their total rating was calculated with unique SmartScore model which calculates an individual partial score to every element such as: main functionalities, client support, mobile support, security, user satisfaction as well as market presence. We know useful features are not the only factor crucial to a business so we make sure we pay attention to all aspects of a app prior to calculating its final score.
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