What is better Squaretalk or Refract? There is a wide range of Sales Tools products available for businesses today. The ideal way to find out which product fits your needs best is to compare them side by side. For instance, here you can compare Squaretalk and Refract for their overall score (8.5 vs. 6.9, respectively) or their user satisfaction rating (97% vs. N/A%, respectively).
You can also compare their functions and pricing terms and other valuable facts below. When matching products be sure to analyze their related features and mark their distinctive elements to get a clearer picture of both deals. Likewise, keep in mind to evaluate other features like security, backup, intuitiveness, and helpdesk support.
At this time, the best products in our VoIP Software category are: RingCentral, 8×8 VoIP Phone Service, Slack.
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
A sales coaching platform that empowers sales managers to help their sales reps develop faster by replicating the performance of their peers. It enables managers to pinpoint the defining moments and most valuable conversations to review, share, and improve performance sales development rep (SDR) outcomes.
You shouldn’t count on exclusively a wide set of functionalities and adjustable pricing packages from a popular Sales Tools. Almost as significant as core features is a top-notch customer support. You want to make sure that in a situation where you have any questions about Squaretalk or Refract, or you struggle with some problems, or maybe you’ll need to ask for a certain update or functionality beneficial to your team you can count on a responsive and helpful customer support. Check out if solutions such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you can profit from personal training or at the very least a knowledge base you can use.
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