What is better Squaretalk or Megacall? It’s a good idea to use our scoring system to provide you with a general idea which Communications Software product is more suitable for your business. For overall product quality, Squaretalk earned 8.5 points, while Megacall received 8.0 points. Meanwhile, for user satisfaction, Squaretalk scored 97%, while Megacall scored 100%.
Specifics of their features, tools, supported platforms, customer support, plus more are available below to give you a more correct review. Remember to purchase only the functions your business requires so as not to waste resources for features that you won’t be using.
Users who are pressed for time or would like to get a VoIP Software advice from our experts may want to take a look at these top choices for the current year: 8×8 VoIP Phone Service, RingCentral, Slack.
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
Megacall Virtual Switchboard offers the following SMB and enterprise pricing plans. Make sure to check out the details before choosing the best plan for your business.
No Communications Software will be able to cover all the needs of a business. While core functionalities of Squaretalk and Megacall should matter you should also carefully analyze the integrations provided by each solution. Quote frequently your team will already be using some other SaaS software in your company and it’s much better to go with products that integrate well with each other. If you do that you will be able to be certain of a reliable exchange of data between your teams and services, which can considerably reduce time wasted on migrating between one product and the next.
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