What is better Squaretalk or Cloud Softphone? The ideal Communications Software is a solution that can address your company’s specific requirements. It is possible to find which option works really with your business if you examine a wider range of products before you decide which one is the best.
For example, Squaretalk and Cloud Softphone are scored at 8.5 and 8.0, respectively, for overall quality and performance. Likewise, Squaretalk and Cloud Softphone have a user satisfaction rating of 97% and N/A%, respectively, which reveals the general satisfaction they get from customers. Better yet, get in touch with a current user of the software and ask for their feedback regarding the software in question.
We are aware that not all companies have the time to try out a large number of different products, so we prepared a list of recommendations that you may find useful. Our top selections for the VoIP Software category are: Slack, RingCentral, 8×8 VoIP Phone Service.
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
You shouldn’t expect only a broad set of useful tools and flexible pricing packages from a popular Communications Software. Almost as essential as main features is a trustworthy customer support. You want to ensure that in a situation where you have any questions about Squaretalk or Cloud Softphone, or you face some problems, or maybe you’ll need to request a specific change or feature useful to your team you can rely on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are provided. What is more, it’s a major asset if you can profit from individual training or at least an FAQ you can use.
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