What is better Splashtop Remote Support or Nectar Desk? When looking for the ideal Customer Support Software for your business it is suggested that you compare the features, rates, along with other important data about the product and vendor. Here, you can examine the parallels and distinctions between Splashtop Remote Support (overall score at 8.9 and user satisfaction at 90%) and Nectar Desk (overall score at 8.0 and user satisfaction at 97%).
It's also possible to examine their specific modules, for example features, plans, rates, terms, etc. Moreover, analyze the terms carefully for information on extra charges, such as, setup cost, independent customer service, upgrade fees, storage fees, and other similar charges.
We know that not all companies have the time to try out dozens of different solutions, so we created a list of recommendations that you may find useful. Our top selections for the Remote Support Software category are: Atera, Zendesk, ScreenConnect.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
Nectar Desk offers an all-in-one enterprise pricing plan at $50 per user per month. Features include instant number purchasing, custom messages and music, custom business hours, call queues, interactive voice response (IVR), call recordings, your own IP/soft phone, omnichannel support, CRM integrations, live chat, and advanced analytics.
Nectar Desk integrates with the following business systems and applications:
Zendesk
Active Campaign CRM
Teamwork Desk
Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Partizan Cloud, CanaFlora
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nectar Desk is a tool that provides you all of the standard features of call center software: IVR, Extensions, Call Recordings, Local and Toll-Free numbers, and more.
Almost as essential as features and customer support level are pricing options offered by Splashtop Remote Support and Nectar Desk. Although pricing should not be a deciding aspect it’s without a doubt a significant thing to think about. You should look for a flexible pricing package that can be matched with your business size and painlessly scaled up when your team grows. You should be certain you don’t choose plans that include extra functionalities that you won’t find a use for and always make an effort to contact with the vendor directly because enterprises can usually benefit from more affordable prices. You should also try out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to pay any money and gives you a practical overview of what it’s like to work with Splashtop Remote Support and Nectar Desk.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
