What is better Splashtop Remote Support or Instant Housecall? When you need a reliable Customer Support Software product for your business you need to take time to compare several solutions. It doesn’t have to be complex, and can be as straightforward as matching their functionalities in a table like the one below. You will also get a brief idea how each product functions. For example, on this page you can check Splashtop Remote Support’s overall score of 8.9 and compare it against Instant Housecall’s score of 8.0; or Splashtop Remote Support’s user satisfaction level at 90% versus Instant Housecall’s 100% satisfaction score.
The evaluation can help you find out the good and bad points of each program, and decide which one fits you requirements better. Aside from the robust features, the solution that is easy to understand and use is always the better choice.
We did our best to prepare reviews of all popular Remote Support Software products offered out there, but among them these three deserved our special attention: Zendesk, Atera, ScreenConnect.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
Instant Housecall offers several enterprise pricing plans designed for small IT businesses. Here are the details of the available pricing plans you can choose from:
Starter – $39/month or $29/month (annual billing)
1 Specialist Login ID
Subaccounts
Unlimited Installs & Software Copies
Unlimited Connections & Sessions
50 Unattended Remote Access Endpoints
1 Concurrent Session
Co-Branded
IT Pro Features
Small Business Features
Entrepreneur – $49/month or $39/month (annual billing)
1 Specialist Login ID
Subaccounts
Unlimited Installs & Software Copies
Unlimited Connections & Sessions
100 Unattended Remote Access Endpoints
10 Concurrent Sessions
Full Branding & Customization
IT Pro Features
Small Business Features
Automated PC Repair
Everything– $89/month or $69/month (annual billing)
In the event you continue having doubts about which app will perform best in your case it might be a sound idea to examine each service’s social metrics. Such metrics are quite often a way to see how popular every service is and how extensive is its online presence. For instance, in case of Facebook Splashtop Remote Support has 16112 likes on their official page while Instant Housecall profile is liked by 120 people.
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