What is better Splashtop Remote Support or HipChat? We are here to improve the whole process of comparing Customer Support Software products for you. For instance, on this page you can check the overall performance of Splashtop Remote Support (8.9) and contrast it with the overall performance of HipChat (8.6). You can also match their overall user satisfaction rating: Splashtop Remote Support (90%) vs. HipChat (90%).
Furthermore, lexamine their capabilities in detail to determine which product can better address your company’s needs. In general, any B2B software must let you to comfortably see the big picture, at the same time allowing you quick access to the details.
Those of you who want to save some time or need a Remote Support Software suggestion from our team may want to try out these top choices for this year: ScreenConnect, Atera, Zendesk.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required.
You shouldn’t count on simply a broad set of useful tools and adjustable pricing plans from a reliable Customer Support Software. Almost as important as core features is a quality customer support. You want to ensure that when you have any questions about Splashtop Remote Support or HipChat, or you struggle with some problems, or maybe you’ll want to request a certain revision or functionality useful to your business you can count on a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you are able to enjoy personal training or at least an FAQ you can use.
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