What is better Splashtop Remote Support or Freshservice? Purchasing the suitable Customer Support Software product is as straightforward as comparing the good and weaker functions and terms offered by Splashtop Remote Support and Freshservice. Here it's also possible to match their total scores: 8.9 for Splashtop Remote Support vs. 9.4 for Freshservice. Or you can check their general user satisfaction rating, 90% for Splashtop Remote Support vs. 97% for Freshservice.
We suggest that you put some effort and examine their specific functions and decide which one is the better option for your business. Moreover. keep in mind to consider your company’s or industry’s special circumstances, such as, a multilingual software for a global company or a mobile app to help you work in the field.
Our experts made sure to prepare reviews of all popular Remote Support Software products offered on the market, but among all the ones we reviewed these three caught our special attention: ScreenConnect, Zendesk, Atera.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
It may not always be sufficient to simply compare Splashtop Remote Support and Freshservice against each other. Even though reliable functionalities, pricing plans and customer comments are all important and should be taken into account when making a final choice, you should also take a look at the recognition and awards claimed by each software. In many cases a less dominant software may turn out to be a great choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which reveals that despite limited market popularity it’s a worthy contender to the apps that dominate the market.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
