Spiceworks
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Tickets & Tasks
- Team Management
- User Self-service
- IT Asset Management
- 150+ Add‐on Apps
- Ticket Collaboration
- Multi‐site Support
- Active Directory
- Knowledge Base
Pricing Info
Pricing Info
Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.
Integrations
Integrations
Spiceworks offers integration with the following business systems and applications:
- Teamviewer
- LogMeIn Rescue
- AlienVault
- Customer Thermometer
- Cherwell Support
- Evernote
- NetFlow
- OneLogin
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
Company Email
support@spiceworks.com
Contact No.
Company's Address
3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Customer and contact management
- Email ticketing system
- Personal dashboard
- Flexible task and event management
- Complete traceability with customer and contact logging
- Sales/marketing calendar with Outlook integration
- Product/services catalogue
- File and document management with complete indexing and search
- Mass email
- Web forms
- Sales chat tool for easy web site integration
- Email integration with templates
- Flexible workflow and process management
- Customer project management
- SLA’s with escalations to make sure service targets and customer retention targets are met
- Data import and export capabilities
- Web service API for integration with back end systems
- Completely web based with mobile app
Pricing Info
7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.
For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.
The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.
There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.
Integrations
There is a VisionFlow mobile app available. Other integrations not specified.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Toyota, Swiss Armed Forces, Brio, Saab, SKF
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
VisionFlow is modular and responsive to your needs and gives you the setup your project requires.
Company Email
info@visionflow.com
Contact No.
Company's Address
Visionera AB
Vegagatan 3
11329 Stockholm, Sweden
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Almost as important as features and user support quality are pricing packages given by Spiceworks and VisionFlow. While pricing should not be the only factor it’s definitely a significant thing to consider. You should look for a flexible pricing plan that can be matched with your company size and effortlessly scaled up if your business grows. You should be certain you don’t choose pricing plans that have additional functionalities that you won’t find useful and always make an effort to contact with the vendor directly because enterprises can frequently benefit from more affordable prices. You should also check out a free trial or demo of every product to spend at least some time working with it. It’s a valuable experience that doesn’t ask you to pay any money and provides you with a practical overview of what it’s like to work with Spiceworks and VisionFlow.
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