What is better Spechy or Squaretalk? To ensure that you purchase the most useful and productive Customer Support Software for your business, you need to compare products available on the market. For instance, here it is possible to match Spechy’s overall score of 8.0 against Squaretalk’s score of 8.5. You may also examine their general user satisfaction: Spechy (95%) vs. Squaretalk (97%).
Furthermore, you can review their strengths and weaknesses feature by feature, including their offered terms and pricing. By comparing products you are improving your chances to choose the best software for your company. It goes without saying you should know your unique needs to realize which software addresses those needs.
Those of you who want to save some time or would like to get a Call Center Software advice from our experts may want to take a look at these top choices for this year: Freshdesk Contact Center, Zendesk, JustCall.
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
In case you continue having second thoughts about which app will work best in your case it might be a good idea to check out each service’s social metrics. Such metrics are quite often a sign of how popular every app is and how extensive is its online presence.For instance, if you look at Spechy LinkedIn account you’ll learn that they are followed by 1094 users. In case of Squaretalk the amount of followers on their LinkedIn page is 1848.
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