What is better Spechy or Squaretalk? If you’re getting a tough time deciding on the best Customer Support Software product for your circumstances, it’s a good idea to do a comparison of the available software and find out which service offers more advantages. In particular, here you can compare Spechy (overall score: 8.0; user rating: 95%) vs. Squaretalk (overall score: 8.5; user rating: 97%) for their overall performance.
It's also possible to see which one provides more functions that you need or which has better pricing plans for your current situation. Using a clear table to compare their features will significantly boost the likelihood of obtaining the right product for your company. Look closely at other factors of the software for example if it’s easy to use, adaptability, scalability, and pricing terms.
We realize that not all people have enough time to test a large number of various solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: JustCall, Zendesk, Freshdesk Contact Center.
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
In case you are still having second thoughts about which solution will perform best for your business it might be a sound idea to take a look at each service’s social metrics. Such metrics are usually a way to see how popular a given product is and how big is its online presence. For instance, in case of Facebook Spechy has 12 likes on their official page while Squaretalk profile is liked by 16 users.
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