What is better Smartsupp or Atlassian Confluence? You can use our scoring system to provide you with a general idea which Customer Support Software product is better for your business. For overall product quality, Smartsupp attained 8.6 points, while Atlassian Confluence gained 9.1 points. Meanwhile, for user satisfaction, Smartsupp scored 100%, while Atlassian Confluence scored 98%.
Specifics of their unique elements, tools, supported platforms, customer support, plus more are provided below to provide you with a more accurate analysis. Don’t forget to get only the functions that you need so as not to waste money for features which are redundant.
In the event you would like to quickly identify the best Live Chat Software according to our review team we recommend you take a look at these solutions: Vision Helpdesk, Zendesk, Pipedrive.
The Atlassian Developer Network also gives you the resources to build your own add-ons and have them listed on the Atlassian Marketplace.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Facebook, Skype, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Collaboration software that lets you build your own workspace through customized pages, which facilitate easier knowledge sharing, ease collaboration, and improve user engagement. The platform offers various built-in templates for Pages, along with features to help organize these pages. Inline and page comments also speed up the feedback process.
You should note that while both Smartsupp and Atlassian Confluence may offer an outstanding range of features each solution could be created for a different business size. If you are analyzing various solutions you should pay attention to a company type they are aimed at. Specific elements might scale up well for huge enterprises but if you own a small or mid-sized business it’s usually more sensible to refrain paying for complex features that you may never actually use.
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