What is better Slaask or MiContact Center? There are lots of Customer Support Software products in the market these days. The simplest way to find out which one fits your needs best is to compare them side by side. As an example, here you can examine Slaask and MiContact Center for their overall score (8.0 vs. 7.8, respectively) or their user satisfaction rating (100% vs. N/A%, respectively).
You can even compare their individual modules and pricing terms as well as other valuable facts below. When matching products make sure to analyze their similar functions and mark their distinctive elements to obtain a clearer picture of both deals. Similarly, keep in mind to evaluate other factors including security, backup, usability, and helpdesk support.
People who don't have much time or need a Customer Support Software suggestion from our team may want to investigate these top choices for this year: Zendesk, Freshdesk, Freshdesk Omni.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
In case you are still having second thoughts about which service will perform best in your case it may be a good idea to check out each service’s social metrics. Such metrics are frequently a sign of how popular each solution is and how wide is its online presence. For instance, in case of Facebook Slaask has 246 likes on their official profile while MiContact Center profile is liked by 6270 people.
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