Aircall
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Centralized Dashboard
- Team visibility
- Measurable
- Skill-based routing
- Automatic call distribution
- Auto-log activity
- Call recording
- Call monitoring
- No busy signal
- Voicemail to email
- Virtual fax
- Dynamic capacity
- Agent monitoring
- Connect softphone
- Call analytics
- HIPAA-compliant
Pricing Info
Pricing Info
Full contact center capabilities focused on improving agent and customer experiences – $119 per user/per month
- Multi-tenant microservices
- 14 global data regions in 40+ global data centers
- Active/active and real-time replication
- Continuous feature release with no downtime
- AES 256-bit encryption of data at rest and in transit
- Purpose-built by our internal development team
- 100% open REST API platform
- .CX — object-oriented programming language
- Automatic lowest latency routing
- IP phone supported
- Single sign-on (SSO) supported
- HIPPA Compliant & PCI DSS Compliant
- GDPR compliance
- USA federal, state, and local telemarketing regulations
- 100% web-based
- Advanced security and policy management
- Instant global phone number provisioning
- Latency monitoring tools
- Simple configuration of features
- Cloud-native IP PBX
- Web-based developer portal for API’s
- Advanced API log viewer
- Webhook log viewer
- Online documentation with code examples
- Embedded API console
- 24/7/365 US-based support
- Enterprise service level agreements
- Submit and manage cases online
- Detailed release and feature notes
- Subscribe to release alerts
- Knowledge base and online resource center training center
- System administrator and supervisor training
- Well-defined onboarding process
- Dedicated Customer Success Manager through the life of contract
- Integrations with Salesforce, Zendesk, ServiceNow, and more custom options
- Analytics & Insights
- Omnichannel Capabilities
- Whisper, Listen, Barge-In
- ACD
- Sharpen Logic (IVR/IVA)
- Sharpen University (WFO/QA)
- Post-interaction surveys
- Sharpen Tables: Custom Data Models
- Sharpen Actions (Automated Robotic Processes)
- Sharpen Cadence (Outbound Campaign Manager)
- Workforce management
- Domestic local minutes, inbound, and outbound
- Domestic long-distance minutes, inbound, and outbound
- Port or provision phone numbers
- Third-party integrations supported
- Inbound/Outbound calling
- Webphone supported
Unified communications app for everyone in the company – $25 per user/per month
- Multi-tenant microservices
- 14 global data regions in 40+ global data centers
- Active/active and real-time replication
- Continuous feature release with no downtime
- AES 256-bit encryption of data at rest and in transit
- 100% open REST API platform
- .CX — object-oriented programming language
- Automatic lowest latency routing
- IP phone supported
- Webphone supported
- Single sign-on (SSO) supported
- HIPAA compliant
- PCI DSS compliant tools
- GDPR compliance
- USA federal, state, and local telemarketing regulations
- TCPA & DNC Compliant
- 100% web-based
- Advanced security and policy management
- Instant global phone number provisioning
- Latency monitoring tools
- Simple configuration of features
- Cloud-native IP PBX
- Web-based developer portal for API’s
- Advanced API log viewer
- Webhook log viewer
- Online documentation with code examples
- Embedded API console
- 24/7/365 US-based support
- Enterprise service level agreements
- Submit and manage cases online
- Detailed release and feature notes
- Subscribe to release alerts
- Knowledge base and online resource center
- Dedicated Customer Success Manager through the life of contract
- System administrator and supervisor training
- Well-defined onboarding process
Integrations
Integrations
Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
OnPeak, SmartIT, DHCU Community Credit Union
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Company Email
Contact No.
Company's Address
6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA
Sharpen Comparisons
Popular Sharpen Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Phone Desktop Application
- Phone Mobile Application
- Phone Chrome Extension
- Call Routing
- Call Monitoring
- Customized Business Hours
- After-Call Work
- Call Center Analytics
- Call Conferencing
- Call Queueing
- Call Recording
- Blacklist Numbers
- Toll-Free Numbers
- Warm Transfer
- International Numbers
- Ring on Speakers
- Interactive Voice Response (IVR)
- Forward-to-Phone
- Shared Contacts
- Power Dialer
- CRM Integrations
- Call Whispering
- Computer Telephony Integrations (CTI)
- Tags
- Click-to-Dial
- Skill-Based Routing
- Live Feed
- Insight Cards
Pricing Info
Aircall features three pricing tiers. Each package requires no commitment and ensures no hidden costs.
Here are the current pricing bundles:
Essentials – $30/user/month, billed annually
- Core features to get your team started
- Unlimited inbound calls (except toll-free)
- Integrations and API
- Smart Queueing
- Phone support
Professional – $50/user/month, billed annually
- All Essentials features
- Salesforce integration
- PowerDialer
- Advanced analytics and reporting
- Live call monitoring
- Unlimited concurrent calls
- Dedicated account manager
Custom – Contact vendor for details
- All Professionals features
- Unlimited outbound calls
- Custom analytics
- Custom onboarding
- Access to API developer support
- A service-level agreement (SLA)
Integrations
Aircall integrates with many popular business platforms and systems. That means you do not have to migrate to a new workflow to use the phone system. Whether you are building a sales team or a support group, Aircall integrates with just one-click.
The modern call center system integrates with the following platforms:
- amoCRM
- Avoma
- BigCommerce
- Bullhorn
- Callingly
- Copper
- Diduenjoy
- FLG
- Freshdesk
- Freshsales
- Front
- Gong
- Gorgias
- HappyFox
- Help Scout
- Hubspot
- Intercom
- JobAdder
- Klaus
- Kustomer
- Magento
- Microsoft Dynamics
- Microsoft Teams
- Nicereply
- noCRM.io
- Outreach
- PieSync
- Pipedrive
- Planhat
- Plecto
- Postcall.io
- Re:amaze
- Rippling
- Salesforce
- Salesloft
- Segment
- Shopify
- Slack
- SugarCRM
- Typeform
- Voxpay
- Zapier
- Zendesk
- Zendesk Sell
- Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
UntuckIt, HostMaker, Expensify
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A smart and modern phone system for sales and support teams, Aircall is recommended for businesses in need of a complete call center solution but want to skip the setup of physical phone lines. As a cloud-based VoIP, Aircall can be installed instantly, allowing you to immediately launch your customer service line.
Company Email
Contact No.
Company's Address
Aircall New York
233 Park Ave S.
New York, NY 10003
USA
Aircall Comparisons
Popular Aircall Alternatives
If you continue having second thoughts about which app will work best in your case it may be a good idea to investigate each service’s social metrics. Such metrics are quite often a way to see how popular every product is and how wide is its online presence. For instance Sharpen Twitter profile has currently 5821 followers. At the same time Aircall Twitter is followed by 537 people.
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