Scorebuddy
vsGrexIt
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Agent dashboard
- Customer service monitoring
- Customizable reports
- Customizable scorecards
- Multi-channel monitoring
- Performance scoring
- Quality score analytics
- Quality score reports
- Quality scorecard designer
- Quality scorecard builder
- Root-cause analysis
- Scoring calibration
- Self-scoring
- Supervisor dashboard
Pricing Info
Pricing Info
Scorebuddy offers three plans and a 30-day free trial on all accounts:
Scorebuddy: £99 monthly
- Core feature set
- 25 staff
- 1 GB storage
Scorebuddy Pro: £269 monthly
- Core feature set
- 100 staff
- 5 GB storage
Scorebuddy Enterprise: Price information on application
- Unlimited staff
- Unlimited storage
Integrations
Integrations
All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Allianz, DHL Express, Ryan Air, The Money Shop
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
Company Email
info@scorebuddy.co.uk
Contact No.
Company's Address
11 Kingfisher Court, Hambridge Road, Newbury, Berkshire RG14 5SJ
Scorebuddy Comparisons
Popular Scorebuddy Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Assign tasks by adding labels to emails
- Easily filter your inbox to see who is doing what
- New task notifications in email
- Shared email archive
- Shared Gmail labels
- Shared notes in Gmail
- Tight Gmail and Google Apps integration
Pricing Info
GrexIt offers a 14-day free trial and four plans. The rates mentioned below are for annual subscription which offers savings of 15%.
Free
- 3 users
- 3 shared labels
- 10 shared notes/day
- Share up to 50 emails/day
Starter: $5/user/month
- Minimum 5 users
- 50 shared labels
- 100 shared notes/day
- Share up to 1000 emails/day
Plus: $9/user/month
- Minimum 5 users
- 200 shared labels
- 250 shared notes/day
- Share up to 3000 emails/day
Enterprise: $12/user/month
- Minimum 25 users
- 500 shared labels
- 1000 shared notes/day
- Share up to 10,000 emails/day
Integrations
- Tight Google Apps and Gmail integration
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Brandeis University, Ronin Corporation, Pinterest
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
GrexIt offers an easy way to handle lead emails & customer support. It lets you to share your Gmail labels, making it simple to delegate and track emails.
Company Email
support@grexit.com
Company's Address
GrexIt Inc., Stanford Financial Square, 2600 El Camino Real, Suite 403, Palo Alto, CA 94306 - USA
GrexIt Comparisons
Popular GrexIt Alternatives
It may not always be sufficient to simply compare Scorebuddy and GrexIt against each other. While specific functionalities, pricing plans and user comments are all crucial and should be considered when making a final decision, you should also pay attention to the recognition and awards claimed by each software. Very often a less popular service may turn out to be a good choice that was distinguished with B2B awards such as our Great User Experience Award which reveals that despite smaller market popularity it’s a worthy rival to the products that dominate the market.
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