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Compare Salesforce Field Service Lightning vs OnTime 360

What is better Salesforce Field Service Lightning or OnTime 360? To ensure that you find the most helpful and productive Project Management Software for your enterprise, you have to compare products available on the market. For example, here you can match Salesforce Field Service Lightning’s overall score of 9.4 against OnTime 360’s score of 7.0. You can also examine their general user satisfaction: Salesforce Field Service Lightning (100%) vs. OnTime 360 (67%).

In addition, you can review their strengths and weaknesses feature by feature, including their terms and conditions and pricing. By comparing products you are more likely to pick the right software for your business. Of course you have to know your specific needs to realize which software meets those needs.

We did our best to review all popular Field Service Management Software - FSM services that you can find on the market, but among all the ones we reviewed these three caught our special attention: Jobber, ProntoForms, Salesforce Field Service Lightning.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Push notifications
  • Automatic real-time updates
  • Day view
  • Guided instructions
  • Centralized knowledge hub
  • Collaboration
  • Contact database
  • Service reports
  • Barcode scanner
  • Service contracts
  • Maintenance plans
  • Offline priming sync
  • Customized mobile app
  • Polygon mapping
  • Routing
  • Dispatching
  • One-click scheduling optimization
  • Crew scheduling
  • Return merchandise
  • Authorizations
  • Asset tracking & management
  • Inventory management
  • Work order management
  • Contractor management
  • Reporting & dashboards
  • Service history tracking
  • Field payment collection
  • Native Android and iOS apps

Pricing Info

For Managers/Employees

Mobile Employees

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Dispatchers

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Field Service Lightning Plus 

  • Enterprise – $200/user per month (billed annually)
  • Unlimited – $350/user per month (billed annually)

For Contractors

  • Contractor – $50/user per month (billed annually)
  • Contractor Plus – $75/user per month (billed annually)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Field Service Lightning integrates with apps, systems, and data across the Salesforce cloud ecosystem, as well as third party apps and services for accounting, email, scheduling, help desk, and customer support, among others.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Field management solution for managers, contractors, and mobile employees

Company Email

Contact No.

Company's Address

The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 67%

Pricing

Starting from $34.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Management App
  • Work Offline
  • Vehicle Management
  • Dispatching App for Customer Service Representatives and Dispatchers
  • Mobile App for Drivers
  • Route and Presence Scheduling
  • Tracking and Tracing
  • Location Management
  • Tracking View
  • User Management
  • Customer Management
  • Zone and Postal Code Management
  • Customer Web Portal
  • Real-Time System Access
  • Customer Support
  • Custom Site
  • Price Set
  • Reporting
  • Price Modifier
  • Billing Management
  • Quick Search
  • Import Data
  • Dimensional Weight
  • Custom User Designed Fields
  • International Support
  • Quick Quotes
  • API
  • Workflow Designer
  • User-Friendly Interface
  • Driver Tracking
  • QuickBooks Integration
  • Order Entry
  • Messaging
  • Mobile Device Support
  • WAP Device Support for Non-Smartphone
  • Smartphone Support
  • Windows Mobile Support
  • Stylus and Finger Capability
  • Time Clock
  • Status Color Coding
  • Auto-Complete Data Entry
  • Geocoding
  • Zip Code-Based Mileage
  • Two-Location Distance
  • User Workload Control
  • Unassigned Queue
  • Assignment Queue
  • POD Entry
  • Customer Lookup
  • COD
  • Digital Signature Capture
  • Barcode Scanning
  • GPS
  • Custom Home Screen
  • Real-Time Data Access
  • Customer Self-Dispatching
  • Shipping Labels
  • Waybills
  • Bills of Lading
  • Address Book

Pricing Info

OnTime 360 offers three enterprise pricing packages. All of them include a 30-day satisfaction guarantee for a new account. There is no contract and no long-term commitments required. The site has a calculator for an estimated amount of how much you can save using the system. Additionally, they include the following basic features:

  • Dispatching
  • Order entry
  • Messaging
  • Pricing
  • Tracking
  • OnTime Mobile app
  • Unlimited customer records
  • Online and offline usage
  • Unlimited email technical support

Standard – $34.95/month

  • 2 users
  • All basic features
  • Built-in report customization
  • GPS support
  • Unlimited professional geocoding
  • All editions of OnTime Mobile app
  • GPS user tracking
  • Barcode scanning support for OnTime mobile
  • Unlimited email and telephone technical support

Professional – $99.95/month

  • 6 users
  • All basic and standard features
  • Custom invoice for generating, sending, and posting
  • Employee time clock
  • Route stop scheduling
  • Route stop pricing
  • Payroll compensation reports
  • QuickBooks integration

Enterprise – $199.95

  • 13 users
  • All basic, standard, and professional features
  • API
  • Analytics access
  • Vehicle management
  • Report authoring environment
  • OnTime Web Services
  • Customer Web Portal:
    • Order entry
    • Order tracking
    • Order history
    • Personal address book
    • Shipping labels
    • Data export
  • HIPAA-Compliant features
  • OnTime account and other software connection
  • Secondary MS SQL Server Replication

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Medstar Cabulance, Inc., DCS, Inc., Alero Worldwide

Integrations

The OpenTime API lets you connect your OnTime account to other software systems on the internet. Visit their website or contact technical support for more information. OnTime 360 also offers a direct and comprehensive integration to the following:

  • QuickBooks
  • Microsoft Excel

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust cloud-based software for delivery and courier businesses with advanced features to provide efficient, time-saving, and flexible solutions to dispatchers and customers.

Company Email

Contact No.

Company's Address

Vesigo Studios
821 O'Hare Parkway, Ste 101
Medford, OR 97504
USA

You shouldn’t expect only a wide set of features and flexible pricing from a reliable Project Management Software. Almost as significant as key features is a top-notch customer support. You want to ensure that when you have any questions about Salesforce Field Service Lightning or OnTime 360, or you face some problems, or maybe you’ll need to ask for a certain update or feature useful to your company you can count on a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are offered. Additionally, it’s a major asset if you are able to benefit from individual training or at the very least a knowledge base you can use.

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