What is better Salesforce Essentials or Microsoft Dynamics 365? Specific companies need different types of CRM Software. To learn which solution suits you, think about reviewing various solutions feature by feature including their terms and pricing. Similarly, you will get a quick idea of their overall performance and customer feedback by having a look at our smart scoring system.
The results are: Salesforce Essentials (9.6) vs. Microsoft Dynamics 365 (9.2) for general quality and performance; Salesforce Essentials (100%) vs. Microsoft Dynamics 365 (96%) for user satisfaction rating. Analyze their strong and weaker points and see which software is a more sensible choice for your company. A simple, practical way is to note down the advantages and disadvantages of both services next to each other and see which solution is better.
If you would like to quickly identify the best CRM Software according to our review team we suggest you check out one of these services: HubSpot Smart CRM, Freshsales, Salesforce CRM.
Salesforce Essentials is packaged as one small business plan that integrates the lower-tier CRM and service features of Salesforce Cloud and Salesforce Service in one solution. The plan enables small businesses to leverage the Salesforce architecture for their sales, marketing and customer service needs.
Salesforce Essentials – $25/user/month (annual; $30 if monthly)
Salesforce Essentials connects with a wide array of business apps with AppExchange, such as:
G Suite
Facebook
Twitter
GetFeedback
Dropbox
HelloSign
MailChimp
Xactly
Nicereply
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce Essentials is a CRM platform that combines sales and customer service tools in one place. You can manage leads, sales opportunities, and accounts. It also includes support functionalities for various channels such as phone, chat, email, and social platforms. You can even automatically track meetings and emails.
Cloud-based CRM and ERP applications powered by cutting-edge technology, such as AI and machine learning. Includes modules for marketing, sales, service, finance, operations, and commerce. Provides a 360-degree view of your organization to uncover real-time insights that drive better business outcomes.
Both Salesforce Essentials and Microsoft Dynamics 365 were reviewed by a team of reliable SaaS experts who conducted a detailed analysis of all key elements of each service. Their ultimate score was calculated using our unique SmartScore system which provides an individual partial score to every factor like: main features, customer support, mobile device support, security, customer satisfaction and media presence. Here at FinancesOnline we know useful features are not the only aspect important to a business so we make sure we pay attention to all aspects of a solution before calculating its final score.
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