Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticketing System
- Marketing Tools
- POS
- Website Management
- Customer Web Portal
- Billing, Invoicing, and Estimating
- Inventory Management
- Customizable Intake Form
- Field Service/Appointments
- Leads Tracking
- App Integrations & API
Pricing Info
Pricing Info
RepairShopr offers four enterprise pricing plans, depending on the size of your repair shop and the specifications of your business. Check the details of each plan, and choose the one that works for you:
RepairShopr Hobbyist
- Free
- 25Tickets & Invoices/Month
- OneLocation
- 1 User Account
- Outbound Emails
- Field Jobs
- Reports
- Estimates
- Customer Portal
RepairShopr One-Man Army
- $49.99/Month
- 75 Tickets & Invoices/Month
- OneLocation
- 1 User Account
- Outbound Emails
- Field Jobs
- Reports
- Estimates
- Customer Portal
- Marketr Automated Marketing
- SMS Per Month
- Snail Mail
- Integrated Payments
- Recurring Invoicing
- Point of Sale
- Time Clock
- Job Timer
- QuickBooks Integration
- Leads
- Website Integration
- Cash Registers
RepairShopr Repair Shop
- $99.99/Month
- Unlimited Tickets & Invoices / Month
- One Location
- 10 User Account
- Outbound Emails
- Field Jobs
- Reports
- Estimates
- Customer Portal
- Marketr Automated Marketing
- SMS Per Month
- Snail Mail
- Integrated Payments
- Recurring Invoicing
- Point of Sale
- Time Clock
- Job Timer
- QuickBooks Integration
- Leads
- Website Integration
- Cash Registers
RepairShopr Big Chain
- $99.99/Location/Month
- UnlimitedTickets & Invoices / Month
- 2+Locations
- 10 User Accounts Per Location
- Outbound Emails
- Field Jobs
- Reports
- Estimates
- Customer Portal
- Marketr Automated Marketing
- SMS Per Month
- Snail Mail
- Integrated Payments
- Recurring Invoicing
- Point of Sale
- Time Clock
- Job Timer
- QuickBooks Integration
- Leads
- Website Integration
- Cash Registers
Integrations
Integrations
RepairShopr supports the following integrations:
- Recur
- ninja MSP
- mobile defenders
- WATCHMAN
- DOMO
- vantiv
- Quickbooks
- Xero
- zapier
- flowroute
- REPAIRTECH
- Kabuto
- IFIXIT
- SCREENCONNECT
- CloudBerry Lab
- sourcely
- WooCommerce
- MailChimp
- MAXfocus
- ConnectWise Importer
- Office365
- Wikipedia
- Formstack
- toggl
- Teamviewer
- Slack
- Clicaktell
- Dropbox
- PayPal
- Square
- Authorize.net gateway
- Stripe.com
- Google Calendar
- Chrome and Google Cloud Print
- USPS
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Boston TechCollective, The Affordable Geek, Shawn Mortensen
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
RepairShopr is a very robust and comprehensive CRM solution for repair shops, which integrates ticketing, marketing and POS systems.
Company Email
help@repairshopr.com
Contact No.
Company's Address
11410 NE 124th ST, #270
Kirkland, WA 98034
USA
RepairShopr Comparisons
Popular RepairShopr Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
sales@freshworks.com
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
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