What is better piHappiness or NICE inContact CXone? We are here to simplify the process of assessing Customer Experience Management Software products for you. For example, on this page you can look at the overall performance of piHappiness (8.0) and compare it with the overall performance of NICE inContact CXone (8.8). You can also match their overall user satisfaction rating: piHappiness (100%) vs. NICE inContact CXone (91%).
What’s more, lexamine their capabilities carefully to see which product can better address your company’s requirements. Generally, any business app must let you to quickly see the big picture, at the same time giving you immediate access to the details.
In the event you have to quickly decide on the more reliable Customer Experience Management Software according to our review team we recommend you check out these solutions: Smartlook, Alchemer, Zendesk.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Both piHappiness and NICE inContact CXone were reviewed by a panel of reliable B2B experts who carried out a thorough analysis of all key elements of every service. Their total rating was calculated with unique SmartScore model which provides an individual partial score to every element including: main features, customer support, mobile device support, security, user satisfaction and market presence. We are aware that useful features are not the only aspect essential to a company so we make sure we pay attention to all sides of a app prior to giving it a final score.
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