What is better Optimum Feedback or Birdeye? It’s a good idea to use our scoring system to help you get a general idea which CRM Software product is more suitable for your company. For overall product quality, Optimum Feedback earned 8.0 points, while Birdeye earned 9.0 points. Meanwhile, for user satisfaction, Optimum Feedback scored 93%, while Birdeye scored 97%.
Specifics of their characteristics, tools, supported platforms, customer support, and more are given below to give you a more accurate review. Keep in mind to get only the features your company needs so as not to waste money for functions which are redundant.
At this time, the most popular solutions in our Reviews Management Software category are: Yotpo, Sogolytics, Alchemer.
Optimum Feedback offers three enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
Starter – £79/month or £74/month (annual billing)
Up To 150 Reviews Per Month
Monitor Up To Three Review Sites
Email Support
Pay By Credit Card
Premium – £199/month or £179/month (annual billing)
Optimum Feedback integrates with the following business systems and applications:
Google
Yelp
TripAdvisor
Avvo
OpenTable
Lawyers.com
Edmuns.com
Angie’s List
Facebook
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Facebook, Google, TripAdvisor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Optimum Feedback is an all-in-one platform that lets businesses manage their reputation, feedback, and brand through review management and feedback capture.
Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:
Cro Software Solutions
FreshBooks
InvoiceASAP
MoverBase
Peachtree
QuickBooks Desktop
QuickBooks Online
Square
The Edge
Zoho CRM
Birdeye also seamlessly integrates with Google apps and services:
Google private API for Reviews
Google My Business
Google Messaging
Google Maps
Google Knowledge Panel
Advanced Google analytics
Google single sign-in
Google Seller Ratings
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AMN Healthcare, Boardwalk, Ace Rent-a-Car
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
If you are still having doubts about which product will be best in your case it might be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often an indicator of how popular each solution is and how extensive is its online presence.For example, if you check Optimum Feedback LinkedIn profile you’ll find out that they are followed by 3 users. In case of Birdeye the amount of followers on their LinkedIn page is 152770.
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