What is better NinjaOne (Formerly NinjaRMM) or Surfboard? If you wish to get a quick way to decide which Customer Support Software product is better, our unique method gives NinjaOne (Formerly NinjaRMM) a score of 8.6 and Surfboard a score of 8.0 for all round quality and performance. Moreover, NinjaOne (Formerly NinjaRMM) is rated at 93%, while Surfboard is rated 93% for their user satisfaction level.
You can also evaluate their product details, including functions, tools, options, plans, costs, and many more. Check if the software allows you to customize a few of its processes to make sure the software matches your own business procedures.
Those of you who are pressed for time or need a IT Service Software advice from our experts may want to take a look at these top choices for the current year: Freshservice, Zendesk, LiveAgent.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Surfboard offers two enterprise pricing plans so teams of varying sizes can find something closer to their needs without paying for unnecessary features.
Starters – £15 monthly per seat
Automatically schedule shifts 8 weeks in advance
Automatically schedule intraday activities
Configure activities to match the way your team works
Share schedules with surfers across mobile and desktop
Scalers – £25 monthly per seat
All features in Starters +
Intelligently scheduled activities to meet forecasted volume
Every time you select a solution that you believe will be an actual asset for your company you shouldn’t just pay attention to what professionals have to say about it. Very often individual experience with the product will vary, depending on specific preferences and requirements. That’s the reason why in our reviews we also give our User Satisfaction Rating for each service to give you a quick impression of how real users of NinjaOne (Formerly NinjaRMM) and Surfboard evaluate their contact with the software. Our system is based on complex analysis of product mentions on other websites, social networks as well as blogs, so you will obtain a complete and credible overview of what other people think about each app. In this example NinjaOne (Formerly NinjaRMM) has a total satisfaction rating at 93% while for Surfboard 93% of users say they had an enjoyable experience with it.
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