What is better NinjaOne (Formerly NinjaRMM) or Atera? Finding the best Customer Support Software product is all about assessing different solutions and figuring out the top application for your specific needs. Our exclusive process gives you a brief look at the general rating of NinjaOne (Formerly NinjaRMM) and Atera. For general quality and performance, NinjaOne (Formerly NinjaRMM) scored 8.6, while Atera scored 9.0. On the other hand, for user satisfaction, NinjaOne (Formerly NinjaRMM) earned 93%, while Atera earned 100%.
Below it's also possible to look at their characteristics, terms, plans, etc. to find out which software will be more appropriate for your situation. An important aspect to assess is if the software allows you to toggle on/off limitations on different types of users to protect any confidential corporate data.
If you have to quickly locate the more reliable IT Service Software according to our review team we advise you check out these solutions: Freshservice, LiveAgent, Zendesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
Almost as important as useful features and customer support responsiveness are pricing plans given by NinjaOne (Formerly NinjaRMM) and Atera. While pricing should not be the only aspect it’s surely an important thing to consider. You should count on a flexible pricing plan that can be matched with your business size and effortlessly scaled up every time your team expands. Make sure you don’t opt for packages that include complex functionalities that you won’t find a use for and always try to get in touch with the vendor directly because big companies can usually count on special pricing. You should also check out a free trial or demo of each app to spend at least some time using it. It’s a useful experience that doesn’t ask you to invest any money and provides you with a solid overview of what it’s like to work with NinjaOne (Formerly NinjaRMM) and Atera.
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