ngDesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- IBM’s Watson Tone Analyzer
- Live Performance Metrics
- Multichannel Support
- On-Call Schedules
- Ticket Management
- Auto-Escalation
- Monitors
- Notifications
- Triggers
- SLAs
- Team Inbox
- Workflows
- Custom Forms
Pricing Info
Pricing Info
ngDesk is a free-to-use support application, and there are no enterprise pricing plans to worry about. Here is what you get:
- IBM’s Watson Tone Analyzer
- Live Performance Metrics
- Multichannel Support
- On-Call Schedules
- Ticket Management
- Auto-Escalation
- Monitors
- Notifications
- Triggers
- SLAs
- Team Inbox
- Workflows
- Custom Forms
Integrations
Integrations
ngDesk offers a free web widget for a ticket submission form that integrates into a customer’s website. It also integrates with the following:
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
ngDesk is a free, cloud-based customer support software that combines automated incident alerting and ticket management into one, easy to use application.
Company Email
support@ngdesk.com
Contact No.
Company's Address
400 North St., Paul Street
Dallas TX
USA
ngDesk Comparisons
Popular ngDesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- ChatBOT (Conversational Engine)
- ChatBOT Analytics – Reporting
- VoiceBot
- Cognitive Contact Center (3C)
- Chat
- Audio/Video Chat
- Real-Time Collaboration
- Real-Time Sharing
- Recording
- Email and SMS
- Web Call Back
- Conversational and Social interface
- Persistent Chat
- Mobile & Web Messaging
- IOT Assisted Service
- Proactive Engagement
- Outbound Engagement
- Web Customer Care
- Expert Advisor
- Voice2Chat
- Customer onboarding
- Customer Centricity
- External Contact Center or CRM Connectors
- Kiosk
Pricing Info
Contact Eudata for their enterprise pricing information and other product details.
Integrations
Eudata integrates with the following business systems and applications:
- Cisco
- Genesys
- Avaya
- Enghouse
- Asterisk
- Salesforce
- Amazon Echo
- Skype
- Skype for Business
- FB Messenger
- Telegram
- Expert System Cogito
- Google Dialogflow w MS Luis
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Ecobank, Accenture, UniCredit
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Eudata combines traditional interaction systems such as voice contact centers and CRM systems with its own digital solution and artificial intelligence platform, both representing the state of the art in the market.
Company Email
info@eudata.com
Contact No.
Company's Address
Eudata
Via M.Gioia 55/C - 20124
Milano
Eudata Comparisons
Popular Eudata Alternatives
Every time you pick a app that you think will work best for your company you shouldn’t simply limit yourself to what reviewers have to say about it. Quite frequently individual experience with the service may be different, depending on specific goals and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for each service to give you a quick overview of how actual users of ngDesk and Eudata evaluate their contact with the solution. Our algorithm is based on complex analysis of product appearances on other sites, social media as well as blogs, so you will obtain a complete and credible picture of what other users think about each solution. In this case ngDesk has a total satisfaction rating at N/A% while for Eudata N/A% of users say they had a positive experience with it.
Page last modified