ngDesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- IBM’s Watson Tone Analyzer
- Live Performance Metrics
- Multichannel Support
- On-Call Schedules
- Ticket Management
- Auto-Escalation
- Monitors
- Notifications
- Triggers
- SLAs
- Team Inbox
- Workflows
- Custom Forms
Pricing Info
Pricing Info
ngDesk is a free-to-use support application, and there are no enterprise pricing plans to worry about. Here is what you get:
- IBM’s Watson Tone Analyzer
- Live Performance Metrics
- Multichannel Support
- On-Call Schedules
- Ticket Management
- Auto-Escalation
- Monitors
- Notifications
- Triggers
- SLAs
- Team Inbox
- Workflows
- Custom Forms
Integrations
Integrations
ngDesk offers a free web widget for a ticket submission form that integrates into a customer’s website. It also integrates with the following:
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
ngDesk is a free, cloud-based customer support software that combines automated incident alerting and ticket management into one, easy to use application.
Company Email
support@ngdesk.com
Contact No.
Company's Address
400 North St., Paul Street
Dallas TX
USA
ngDesk Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- ChatBOT (Conversational Engine)
- ChatBOT Analytics – Reporting
- VoiceBot
- Cognitive Contact Center (3C)
- Chat
- Audio/Video Chat
- Real-Time Collaboration
- Real-Time Sharing
- Recording
- Email and SMS
- Web Call Back
- Conversational and Social interface
- Persistent Chat
- Mobile & Web Messaging
- IOT Assisted Service
- Proactive Engagement
- Outbound Engagement
- Web Customer Care
- Expert Advisor
- Voice2Chat
- Customer onboarding
- Customer Centricity
- External Contact Center or CRM Connectors
- Kiosk
Pricing Info
Contact Eudata for their enterprise pricing information and other product details.
Integrations
Eudata integrates with the following business systems and applications:
- Cisco
- Genesys
- Avaya
- Enghouse
- Asterisk
- Salesforce
- Amazon Echo
- Skype
- Skype for Business
- FB Messenger
- Telegram
- Expert System Cogito
- Google Dialogflow w MS Luis
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Ecobank, Accenture, UniCredit
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Eudata combines traditional interaction systems such as voice contact centers and CRM systems with its own digital solution and artificial intelligence platform, both representing the state of the art in the market.
Company Email
info@eudata.com
Contact No.
Company's Address
Eudata
Via M.Gioia 55/C - 20124
Milano
Eudata Comparisons
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The software compared on this page are only a small sample of our full CRM Software category and you should remember that there could be more desirable solutions available. If you would like to guarantee you make the best possible choice for your business we definitely suggest that you test more solutions first. It may also be a good idea to check out our top 10 CRM Software list to learn which services are at the moment the best ones and leaders in the market.
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