What is better Microsoft Dynamics 365 or Salesforce Service Cloud? You have so many CRM Software choices in today’s market that selecting the best product may be frustrating. On our comparison page, you can easily evaluate the functions, terms and conditions, available plans, and more details of Microsoft Dynamics 365 and Salesforce Service Cloud.
You can also evaluate their score (9.2 for Microsoft Dynamics 365 vs. 9.6 for Salesforce Service Cloud) and user satisfaction level (96% for Microsoft Dynamics 365 vs. 97% for Salesforce Service Cloud). The scores and ratings give you an overall idea how these two software products perform. In addition, find out if the solution can integrate with your current business apps to guarantee greater productivity.
We did our best to prepare reviews of all popular CRM Software services available on the market, but among all the ones we reviewed these three deserved our special attention: Freshsales, Salesforce CRM, HubSpot Smart CRM.
Cloud-based CRM and ERP applications powered by cutting-edge technology, such as AI and machine learning. Includes modules for marketing, sales, service, finance, operations, and commerce. Provides a 360-degree view of your organization to uncover real-time insights that drive better business outcomes.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Almost as essential as functionalities and customer support quality are pricing plans offered by Microsoft Dynamics 365 and Salesforce Service Cloud. Although pricing should not be a deciding aspect it’s without a doubt a significant thing to consider. You should look for a flexible pricing plan that can be matched with your team size and effortlessly scaled up if your company develops. Be sure that you don’t pick pricing plans that include extra features that you won’t find useful and always try to contact with the vendor directly because big companies can usually count on more affordable prices. You should also try out a free trial or demo of every service to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to invest any money and provides you with a solid overview of what it feels like to work with Microsoft Dynamics 365 and Salesforce Service Cloud.
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