What is better MiContact Center or Alloy Navigator? We are here to simplify the cumbersome process of comparing Customer Support Software products for you. For instance, on this page you can examine the overall performance of MiContact Center (7.8) and compare it with the overall performance of Alloy Navigator (8.0). You may also match their overall user satisfaction rating: MiContact Center (N/A%) vs. Alloy Navigator (98%).
Likewise, study their functions in detail to determine which product can better address your company’s requirements. In general, any business solution must let you to comfortably see the big picture, at the same time giving you immediate access to the details.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions offered on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk Omni, Freshdesk, Zendesk.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
If you continue having doubts about which product will be best for your company it may be a sound idea to analyze each service’s social metrics. These metrics are frequently a way to see how popular a given product is and how big is its online presence. For instance, in case of Facebook MiContact Center has 6270 likes on their official page while Alloy Navigator profile is liked by 41 users.
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