What is better Megacall or CloudTalk? You have so many Communications Software choices in today’s market that picking the right product can be overwhelming. On our comparison page, you can actually assess the tool, pricing terms, available plans, and more details of Megacall and CloudTalk.
It’s also possible to evaluate their score (8.0 for Megacall vs. 8.5 for CloudTalk) and user satisfaction level (100% for Megacall vs. 100% for CloudTalk). The scores and ratings provide you with an overall idea how both these software products perform. Moreover, make sure if the software can integrate with the company’s current business apps to promote greater productivity.
We did our best to review all popular VoIP Software products available on the market, but among them these three deserved our special attention: Slack, RingCentral, 8×8 VoIP Phone Service.
Megacall Virtual Switchboard offers the following SMB and enterprise pricing plans. Make sure to check out the details before choosing the best plan for your business.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Almost as essential as functionalities and user support level are pricing packages provided by Megacall and CloudTalk. While price should not be the sole factor it’s without a doubt an important thing to think about. You should count on a flexible pricing package that can be matched with your team size and easily scaled up every time your team grows. You should be certain you don’t pick packages that have advanced functionalities that you won’t find useful and always try to contact with the vendor directly as big companies can often count on more affordable prices. You should also give a chance to a free trial or demo of each app to spend at least some time using it. It’s a helpful experience that doesn’t ask you to spend any money and gives you a solid overview of what it feels like to work with Megacall and CloudTalk.
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